Customer Ratings & Reviews
Customer reviews
Rating 3.8 out of 5 stars with 652 reviews
(652 customer reviews)Rating by feature
- Service4.0
Rating 4.0 out of 5 stars
- Professionalism4.1
Rating 4.1 out of 5 stars
- Expertise4.0
Rating 4.0 out of 5 stars
to a friend
Customers are saying
Customers highly value the overall performance and size of the Add-On Refrigerator or Freezer Door Reversal. They also appreciate its temperature control and capacity. However, some customers have expressed concerns about door alignment and noise levels. Despite these issues, many customers express overall satisfaction with the refrigerator.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor service person
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came for 5 minutes and left. You sent me a 3rd party install person who could not talk much English. Two men didn't know why they were there.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery people have so much attitude I ask to reverse the doors which I paid for it but they said it's not there job
I would recommend this to a friendRated 1 out of 5 stars
Door handle reversal on refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reversing the door handle on my new refrigerator took four tries. No one could agree about whether I needed a “kit” or not. Best Buy said no and the delivery men said yes. The whole situation was ridiculous and stressful.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sole a lie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold on these refrigerators based on reversing one of the doors to make what would look like one very large side by side. These units cannot have the door reversed because of electronics in the door.
No, I would not recommend this to a friendRated 1 out of 5 stars
Rude scary Poor delivery company
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was awful. Rude broke front door, threw carton tape all over my kitchen floor , refused to level refrigerator and left even when I asked them to PLEASE level it. Horrible experience.
I would recommend this to a friendRated 1 out of 5 stars
Poor freezer reversal door
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer door was reversed but not aligned up to properly seal freezer door
No, I would not recommend this to a friendRated 1 out of 5 stars
Refused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery/installers refused to reverse the refrigerator/freezer doors because it wasn't listed on their work ordered, even though it was listed on mine. They just left without doing it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy not Set up for Appliance Installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator was to be left hinged. Twice a technician was to arrive to change the hinge and twice they failed to show.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lazy delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor delivery- was charged crazy $49 to reverse door and delivery people said didn’t have time. Then had to take doors off to move so got done - rude and lazy
No, I would not recommend this to a friendRated 1 out of 5 stars
This is not complete
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This action is not complete idk what y’all talking about complete I been waiting for two months for this reversal and they still giving me the run around saying next week next week next week
No, I would not recommend this to a friendRated 1 out of 5 stars
Door Reversal Refund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not need the door reversal. I was told since I did not get it I would be refunded the money. I have not been refunded and everytime I call for assistance i can't get a hold of anyone. Very disappointed about this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cafe refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they didn't remove the refrigerator doors at all, they just leave the refrigerator in my garage instead of in my kitchen and I didn't get the refund
No, I would not recommend this to a friendRated 1 out of 5 stars
Fridge door handles goof up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door handke reversal was not done on day of delivery. Delivery persons said they don't do door reversals. Said I had to call for separate appointment. Disappointing as I've learned they were supposed to.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy is problem
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer could handle better and more careful. Find other solutions and needs more training how to solve the problem instead of giving up and that’s it. It’s obvious too that waiting for tips
No, I would not recommend this to a friendRated 1 out of 5 stars
GE refrigerator door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 3 refrigerators to get it right. Still having trouble with the door swinging open. The repairman is scheduled to come out in a few days to look at it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service..............................................
No, I would not recommend this to a friendRated 1 out of 5 stars
Not reversible doors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to reverse doors and delivery had a HUGE dent - new door still was not able to reverse doors - called customer service disconnected 3x
No, I would not recommend this to a friendRated 1 out of 5 stars
Training needed for door reversal.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors were reversed. But not correct alignment. After guys came back to fix that, I noticed the doors still aren’t aligned correctly.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for tech to reverse door on wine refrigerator, but he was unable to do so. Best Buy still charged me for the service call and has not refunded my money
No, I would not recommend this to a friendRated 1 out of 5 stars
Help
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reschedule 3x. No help. No information....... ....
No, I would not recommend this to a friend