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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 3,599 reviews
  • Rated 5 out of 5 stars

    Best setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squads Krissy Noland is the best. We have used her on our TVs and programming the Universal remote. Well worth the reasonable cost to have equipment setup correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best crew anywhere!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents programmed our televisions, remote controls and mounted our TV's perfectly and proficiently!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and competent service. I have found the Geek squad to be a reliable support team for my technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the Geek Squad setup the smart remote was the best money spent. They updated the software, setup my favorite channels and spent time showing me how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thomas Laborico was excellent.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas doublechecked all functions on all 3 remotes to make sure the worked properly. He explained & demonstrated how to use the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always use the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed TV installed and Harmony remote reprogrammed and they did it in no time. Everything works flawlessly just as I knew it would!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Programming of Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Tech took few minutes to program this remote and finish the job. He came timely. Explained use of this remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris is awesome..., every team member is polite, efficient .. we actively recommend Best Buy and our Geek Squad buddies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    programed my remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service Tech was wonderful, He knew his products and and how to connect them. Also very professional with the covid issue!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote working better than before service was completed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Francisco Sanchez, the agent from the Geek Squad was very through in his explanations and enjoyable to work with. He was very patient with me and explained in terms I understood. Great help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing and hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very helpful and knowledgeable. We really appreciate them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet work and install remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, Best all around tech service! A great team who knows what to do and take pride in doing the best job they can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Know Their Stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad re-programmed my Harmony remote as part of a big revision that I made to my home theater system. The guy did it in about 1/10th the time it would have taken me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jennifer, the Geek Squad-er, could not have been more professional and capable. First rate service from Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tech !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was amazing ! Helpful and very tech friendly ! Thank you for your support with my new remote life is so much easier now !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally have a working remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Programming my remote was very difficult which is why I could not do it myself. They even got stumped at one point yet they kept at it. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great couldn’t ask for any better service . Would not hesitate to call them . They left a number where I can reach them .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    At residence on time and did excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been over a month ago and the “Techs” did a professional job setting our new components up for us. Excellent!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, patient and helpful. And courteous; calling before arrival and coordinating timing

    I would recommend this to a friend
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