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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 3,599 reviews
  • Rated 5 out of 5 stars

    High Quality Service !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the last 15 years, Geek Squad has and continues to provide excellent and consistent tech support and installation service. Thank you Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific-best TV ever. OMG. Wait till you this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time group of guys who took time for us. Best Buy geek squad individuals are assuredly very teck-ee. Sight and sound is absolutely thee best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase I ever Made! Had three different remotes, now only one. Had geek squad set it up and it is wonderful not to switch remotes to whatever I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Best Buy TV Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up our new Television and demonstrating how to use our new television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup and run Sony TV and remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did multiple procedures to set up and run my new Sony TV and remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional & took the time to explain everything. He made sure the system worked properly before he left.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Updated programming of remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Harmony universal remote and purchased new equipment. In addition to the new equipment, I have a new service provider. The remote needed to be programmed to the new equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote 101

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came and made my TV world simple when they were done programming my remote and getting the TV settings where I wanted them. Very knowledgeable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much Easier Than Trying to Do It Myself

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and Easy !!! Did a wonderful job of integrating all my equipment at both sites in the house - works perfectly - long battery life - quick recharge time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally, someone who knew what they were doing!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me 4 tries to finally find someone who could correctly wire my Home Theater System and program my Harmony remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV universal remote programmed very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents checked the wiring of my TV and sound system and programmed the new universal remote I bought a few days before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got the new remote working.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new remote is working fine. I like the way the light shows the keys with light behind them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad programmed my Harmony Elite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues that needed solving and he did an excellent job of getting resources involved and solving the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patrick Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patrick from the Geek Squad was AMAZING. He made the installation so easy. He’s the best tech ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I don’t know what else I can say he was very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional. It did not take him long to get my remote set up and working just like it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Use Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully, the 665 will be as good or better than my Harmony One remote. Will find out after it is installed, next week.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This service was no longer needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided this was no longer needed but the services the geek squad did provide were fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad reprogrammed remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reprogrammed my remotes & made sure eero was working properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As scheduled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As requested the installer installed a new TV and move another TV and removed old equipment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service was great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job of fully connection and components and speakers and adjusting the sound. Just wish there was more instruction on operation.

    I would recommend this to a friend
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