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Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 3,599 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by Geek Squad member Carl when we expressed concern about handling multiple remotes. Great suggestion! Set up for us. Couldn't be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knew what he was doing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed/set-up our new receiver and programmed it to our universal remote. He was friendly and helpful in answering our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thorough helpful patient customer care

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take the time to explain best options for my home life!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad spent about 10 minutes programming my remote. It wouldn't taken me several hours and multiple calls to customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman did an outstanding job setting up and teaching me how easy it is was to use this remote!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and friendly service. The guy did a nice job explaining how to work the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellant Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad sent Kenneth Fay out to program our new Harmony Remote. He was very patient with us and explained exactly how the remote works and what he was programming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have called the Geek Squad on several occasions to troubleshoot our home theater and computer systems. Max has always resolved our system issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    david the installer was super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    harmony remote control programming was great had to replace my old one and the geek squad agent was spot on !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good at his job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He asked what we wanted the remote to do and then programmed it to be easy for us to use. He did exactly what we wanted. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad comes through again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job of updating the features on my harmony remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech who came to my home is excellent .He had good knowledge of product very helpful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue either by computer. I was pleased with customer service and how they were concerned with my.issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad really new what they were doing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my equipment and connected everything. Showed us how to use the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great programing job on TV remote!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was impressed with how easy the tech made the programing of my new remote look. Couldn't have done it on my own. He was pleasant to work with and did an awesome job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly,took time to explain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup Tv and universal remote and explained how everything worked so even a dinosaur like me could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, Knowledgable Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We requested help from Best Buy for or 75" flat screen. Tech was on time, listened to our problem, fixed it and told us what to do in the future. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it to have BestBuy do it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote could be hard to program sometimes so having Best Buy Do it is well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the agents that came to my home and helped with the install were great. Excellent customer service and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service we’ve ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really professional, knowledgeable and patient tech who went the extra mile for us.

    I would recommend this to a friend