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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 3,599 reviews
  • Rated 5 out of 5 stars

    Geek squad installed Remote Control Programming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent installed Remote Control Programming for our TV and did a great job explaining how to use utilize it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switch modes with one button.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad programmed it so I can Watch a Movie, Watch TV, Listen to music, etc, with one button. Pretty much eliminates confusion about input, source, etc., etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Logitech Programing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service by the technicians who came to my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed issues with installation of receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek spent several hours reinstalling receiver and balanced speakers. Worth cost of having Geek Squad having to install after many hours trying to self install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Any problems taken care of

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Responsible friendly representatives easy to get appointments

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my Universal Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK squad did an excellent job installing my universal remote, explained the remote, and how to handle updates. Very pleased!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly Agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that help me with my harmony remote were professional, knowledgeable, patient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great upgrade and benefit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up all my different watching habits (tv without surround sound, tv with surround sound, movie with surround sound, etc) and made any changes after the fact

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific service. Efficient competent and friendly. On time and well organized. A refreshing plus for Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad efficiently installed new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted our television and connected it to all our accessories.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    did good job on the tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job on the installation of the tv and setting it up. could not program remote was having trouble connecting to logitech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programming the two remotes was very complicated but Geek Squad accomplished efficiently and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always been given great tech support when needed. The store associates are very pleasant and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reprogram remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent reprogrammed my logitech remote. Lost ability to adjust sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony remote is excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overcharged by Geek Squad to set up the Harmony remote I bought at Best Buy.to the receiver and disc player I already had to the smart TV I bought at Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loved the Geek Squad Work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job after they did the set up they showed me how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know their stuff and stayed until the job was done!! One guy stayed for 9 hours to insure my remote was programed the way I wanted it. Hats off to these guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jimmy always answers our questions and explains how to use the remote. We think he’s a great asset to Best Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians that set up my remote did a great job. He also explained how it works and made sure I was able to work all the separate components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was deployed to out home and programmed our Harmony remote. So easy to operate. One button for TV, another for blue ray player, and one for music. Love it

    I would recommend this to a friend