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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 3,599 reviews
  • Rated 4 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big thanks go out to Brock and Tanner for setting us up and explaining all our new TV features. Could not have done this without you!! Quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was great and very polite.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installer was very professional and answered all my questions. He made it easy to work with the equipment and was patient when educating me on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Universal remote!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and product knowledge!! These people are reliable and precise!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote for new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad recommended the remote with programming. Austin and Cassie did an excellent job, very friendly, and answered all my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleasant and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad was on time and worked efficiently to program the remote to its best ability to coordinate multiple devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10- Function Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent programmed remote and it's working perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad exceeds expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel, the Geek Squad Leader, setup my Harmony Universal Remote. He was very professional, efficient and courteous. I fel t it was a good investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes to the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up the entire house with all the support for the varied purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Harmony Ultimate stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not turn our new TV on, off , switch channels or adjust volume. The remote simply did nothing. The Geek Squad fiured it out and was able to get it to working again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy- he not only programmed our remote but gave us all sorts of help and tips about the receiver and TV we just bought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up the harmony remote to the tv set everything up perfectly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay but needed further instruction on how to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote control works to a fair degree but we are disappointed in its functionality as it doesn't work easily for us. You must stand up and point exactly right over the soundbar to get it to work. The function between cable and smart TV is clunky to go back and forth with and sometimes it just doesn't seem to work at all. We needed more instruction on this or a check back phone call later to see if we have questions, which we do.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    "NICK" was great. He is totally professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick, from the Geek Squad was the best installer I have known. He goes the extra mile to make sure you know how to operate your device and it works properly. "PROFESSIONAL"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Asked for feedback. Took his time to get the programming accurately. Done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek guy helped with Sprctrum remote. Also recommend a printer I later purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatly reduced my frustration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameron did a great job programming my Logitech Harmony. I no longer have to juggle as many remotes to use my cable/DVD/music systems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handset small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found the control handset to be on the smaller side. Hey

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents provided great service assisting with remote control programming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Universal Remote is now fully programmed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This took a lot of work but seemed to be caused by previous Geek Squad programmer's shortcuts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your team was great they programmed the remote which i hate set up tv very courteous . the remote is lousy it is not there fault it is the product itself.

    I would recommend this to a friend