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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 3,599 reviews
  • Rated 5 out of 5 stars

    Great remote!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the RF function versus AR. I also like the Alexa integration and using the remote app on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is so knowledgeable and helpful. As always they tweek and fine tune the tech products above and beyond expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv and sound bar. They di.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my new tv and sound bar to my cabinet and hooked up all devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent work on my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GeekSquad is exceptionally knowledgable and professional with me at all times. That always take the needed time to halo me with explanation/demonstration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Tech Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guy did a magnificent job and he did it quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony Apple TV 4K setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys came in and did a great just b of setting my remote after setting up my new Apple TV 4k

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad guys were fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Gents were ompetent, knowledgeable, efficient and fun. Most helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed remote by replacing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super job by Squad. Know what they are doing and explained things as they fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job thank you for helping a old man I am glad you have patience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryan used our current universal remote to disable tv audio and use speakers. Need to check to see if anything else is possible w it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came on time. Setup Harmony remote to work with all components. They were very knowledgeable, quick to complete work, and very patient. They did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andy has helped set up our equipment in the past and is always willing to help us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use geek squad to program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programing the Remote requires more than novice tech ability. Recommend using Geek Squad to program the remote to your entertainment system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best ..........................................................................................

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looking for HELP!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with Best Buy for selling a product that can’t be installed! Geek sq USF did all they could possibly do to natal with no success. When I revisited store manager was helpful to find a product that we hope will work! But we will have to wait again over 2 weeks to see if this will work...we’re going into 2 months now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Remote Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up my Harmony remote... With all the remotes I have, it’s nice just having one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They really know their stuff. They were very friendly, and were able to get the job done completely. We would definitely use them again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Profiles

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys forgot to make profiles for the remote, ended up returning the remote, not a good fit for us , next remote though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use this service they're great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were super in addition to setting up a new TV they programmed this remote in minutes and went through a full explanation of how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dunce about programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm "electronics challenged" The thought of installing, wiring and programming makes my eyes roll. Love the Geek Squad!

    I would recommend this to a friend