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Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 3,599 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very friendly and informative. Everything was done quickly and professionally.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that they connected all of my devises to this. Cable box ,subwoofer , receiver & dvd player

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were on time, and had it programmed in no time. Too bad it doesn't work anymore after 2 weeks. Went back to my od one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Programming the remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Squad technician programmed our universal remote control so all of our devices work with it. The did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy technician was efficient and knowledgable about the remote he programmed. He thoroughly explained the remote and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tanner did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job proved to be a challenge but, Tanner stuck with the it until it was complete! Have been wanting to have this done for years. Thank you, Tanner!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They installed our remote for the television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steve works very hard on setting up our remote only to find that the remote would not talk to our television. We had to use two remotes to watch our television which is unexceptible to us. We ended up purchasing a new television plus several other items in order to make this work for us. I would think best buy would give us some kind of credit for this problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job Efficient Thorough Knowledgeable Ensured all was working well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleasant surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant about this remote. I’m surprised that there are only a few functions I need the origins remotes for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up good product not so much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a good job in setting this up but unfortunately the remote itself is not very good. I would suggest another remote frankly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turn table

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service , Tec was very knowledgeable in the field of electronic’s

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I did it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, worth the cost to me. For me these remotes are very confusing, I wanted to make sure I was getting the most out of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    seems to be working as designed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am looking at a good back up product. Security. Geek Squad helped me make sure the setting were right for me computer to back up as needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went just like the geek squad said.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was all business and very professional in their work.They explain in detail of what has to be done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgable and thorough.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech person really knew what he was doing. Answered all of my questions and made sure I could operate all of my components before he left my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb service!!! My tech was highly knowledgeable and wanted me to be comfortable with my remote. Agent Ryan Kappler (and Aaron Evans) both ROCK!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents removed the old unit and seamlessly integrated the new one into our home entertainment system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes the whole purchase Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never paid for installation. But after this experience I will ALWAYS pay for Geek Squad to install. Perfect experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I appreciate the GS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever i have need to use the geek squad I am confident to call on them. The are prepared and knowledgeable of the products and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SURE GLAD I HAVE THIS SERVICE AGENT WHO IS VERY PROFESSIONAL. I HIGHLY RECOMMEND

    I would recommend this to a friend