Customer Ratings & Reviews

This remote works perfectly fine. Having said that and after using it for a few weeks, I find that the buttons are small and you can't just hold it in your hand and navigate the buttons (they're small and close together) like our prior remote. Also, the letters are already wearing off the buttons which makes matters worse. It's an ok remote but I think a remote with larger buttons that are arranged better is much easier to use in the long run.

The agents were very helpful and would highly recommend them to anyone needing assistance with their tech products, or TV's. Very prompt.

What a pleasure ...they showed up on time and did a great job! My sister in law still doesn't know how to use hers because a "friend" installed hers

By far Scott is the best at home theater installations. His product knowledge is superb. He makes cost saving suggestions and is always professional

Installation and programming went very well. The guy did a nice job explaining how the device worked. Another good experence with The Geek Squad

We had the remote programmed for the new soundbar & subwoofer. It worked & then it didn't work. We were frustrated. It took us hours to figure things out. We called the original installers, who never did return our calls. After about a week, we called Eric, the manager, who sent another programmer out. Taylor did what others did not do. Our remote now functions & we are able to do what should have been done initially.

Excellent Service and always on-time; So friendly and explaining all the options for better visibility about the features

I had a problem - they fixed it! Initial installation of my RF remote didn't work correctly and the Geek Squad and store Gen. Mgr made it good.

I purchased a remote programming package for $99.99. The morning of the appointment the tech called to ask what the issue was. I told him and he said to me: "I'm going to save you $100 because the issue you have isn't related to the remote." He was correct. The tech indicated he would cancel the appointment (which he did) and would put a note in the file to issue a refund. The refund did not and has not arrived. After trying for 2 hours to speak to someone who could help deal with this, I gave up. I would call Geek Squad and be told that they would transfer me to "someone who could help me" which ended up being the customer service line at Best Buy proper. They then told me this had to be dealt with by Geek Squad and transferred me back to them where I was told it had to be dealt with by Best Buy. I tried calling three times hoping to get to someone who could help me, but the same thing happened each time. I eventually went to PayPal (which I had used to pay for the remote programming) and they indicate that they are working with you to solve the problem. Guys/Gals.....could you please just issue the refund? I know it's just a small issue. But, please, all I want is the refund for the service I did not receive.

The agent set up our new remote within minutes and also connected our IPAD to our new blue tooth speaker.

The agents programmed my remote and showed me how to use it

Geek squad is the best, not only did they set the remote up but spent ample time with me to learn its functions

This makes navigation around the TV and streaming very easy. I would recommend it to anyone.

geek squad is absolutely incredible - they are so helpful - weve had the same person set up over the past 5 years

The agent did a great job. The Harmony is working well.

Geek squad was willing and able to go the extra mile to get my system installed properly and professionally. Will use them again gladly.

We have no idea of how anyone could set up this wonderful remote control without the great assistance of the Geek Squad team.

Adjusted new universal remote and sound bar for 92 year old mother.

Glad we had professionals do this for us-- it was set up for Netflix and for our google account-all we had to do is push the buttons

Diagnosed a failed Logitech Remote Programmed a New Remote in Minutes Ensured Remote Worked to Customer Satisfaction