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Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 3,599 reviews
  • Cons mentioned:
    Scheduling

    Rated 1 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job was not completed as originally scheduled. I Was further harassed by subsequent techs re completion of job due to miscommunication between the scheduling dept and the techs because of how job was described/ inputted into system. It took several phone calls and rescheduling (was no longer comfortable letting them into my home)of three different techs (who were rude, challenging, harassing and had been talking to each other before calling me) before finally getting an experienced tech/supervisor who took the time to sort things out . He sincerely apologized for the improper conduct of the other staff and also completed the rest of the job including correcting some of what had been done at the first visit. Very thankful for this last supervisor-tech however the experience overall was extremely stressful and upsetting especially considering the job only involved programming a couple of remotes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received awesome service from Lance. Best Buy offers great products and exceptional customer service from its employees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative was on time, did an excellent job installing the product and did a great explanation of the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job. They were knowledgeable and very respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation remote control programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a professional job setting up the universal remote to connect my TV, receiver, cable, & blue ray.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best. willing to go out of their way to help, and answer questions.... etc.... worth the money....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys do a great job every time they come out. They care and are very clean and tidy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the service. They were on time and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't review yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't review yet as I just had it set up. Only watched oncce but the sound was great. Still have to set it to my listening preference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech did a good job of programming components

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did a good job of programming components to the DirecTv remote. Unfortunately we still have to use 2 remotes to control the systems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad always comes through!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents programmed my new remote to suit my needs. Short and sweet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made sure the new TV synched with our Harmony universal remote as with old TV. Didn't have to learn new shortcuts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Remote Programmer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always trust in the Geek Squad expertise and as usual there's been no problem with them programming my remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service.Arrived on time and did all the work which was required.Very good personality and customer qualities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    super squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard was the best! So helpful, we'd recommend him and the squad to anyone who is set up impaired!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were knowledgeable and quick to mount my TV and all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. Left me with no additional questions. Best Geek ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great helpful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Harmony controller needed to be synchronized with the new TV and the crew achieved this easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In and out in a matter of minutes .

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job - arrived in time frame stated - Geek Squad able to do job needed to be done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was efficient and experienced. Answered all questions and gave good suggestions. Very satisfied with job done.

    I would recommend this to a friend