Customer Ratings & Reviews

The job was not completed as originally scheduled. I Was further harassed by subsequent techs re completion of job due to miscommunication between the scheduling dept and the techs because of how job was described/ inputted into system. It took several phone calls and rescheduling (was no longer comfortable letting them into my home)of three different techs (who were rude, challenging, harassing and had been talking to each other before calling me) before finally getting an experienced tech/supervisor who took the time to sort things out . He sincerely apologized for the improper conduct of the other staff and also completed the rest of the job including correcting some of what had been done at the first visit. Very thankful for this last supervisor-tech however the experience overall was extremely stressful and upsetting especially considering the job only involved programming a couple of remotes.

We received awesome service from Lance. Best Buy offers great products and exceptional customer service from its employees.

Representative was on time, did an excellent job installing the product and did a great explanation of the product.

The agents did a great job. They were knowledgeable and very respectful.

The geek squad did a professional job setting up the universal remote to connect my TV, receiver, cable, & blue ray.

These guys are the best. willing to go out of their way to help, and answer questions.... etc.... worth the money....

These guys do a great job every time they come out. They care and are very clean and tidy

I was very happy with the service. They were on time and did a great job.

Can't review yet as I just had it set up. Only watched oncce but the sound was great. Still have to set it to my listening preference.

Tech did a good job of programming components to the DirecTv remote. Unfortunately we still have to use 2 remotes to control the systems.

The agents programmed my new remote to suit my needs. Short and sweet!

Made sure the new TV synched with our Harmony universal remote as with old TV. Didn't have to learn new shortcuts

I always trust in the Geek Squad expertise and as usual there's been no problem with them programming my remotes.

Very good service.Arrived on time and did all the work which was required.Very good personality and customer qualities.

Richard was the best! So helpful, we'd recommend him and the squad to anyone who is set up impaired!

The Geek Squad were knowledgeable and quick to mount my TV and all my devices.

Great job. Left me with no additional questions. Best Geek ever.

My Harmony controller needed to be synchronized with the new TV and the crew achieved this easily.

Excellent job - arrived in time frame stated - Geek Squad able to do job needed to be done

Tech was efficient and experienced. Answered all questions and gave good suggestions. Very satisfied with job done.