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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 127 Showing 2,521-2,540 of 3,599 reviews
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and courteous. His work was neat and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sevice and great teaching

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both service folks were just great. Knew their job and were very helpful in teaching us about our new equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad visit to diagnose sound bar problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They quickly diagnosed and solved the problems. Reprogrammed my universal remote to accommodate the fix.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andre did an excellent job of problem solving and programming the new remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixing my printer problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bar service as always! On time and very thorough!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    100 buttons, which one is it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up and DEMONSTRATED till you get it with cheat sheets and everything buy a professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they delivered our new TV, they did a great job on both the installation & programming our Harmony remote.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They installed the sound bar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed the sound bar and made sure all of my peripherals were connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad arrived on time and finished in a timea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent synced remote control to tv in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theatre up and running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The job was not easy but my tech got it all figured out! Grateful!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Remote not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is not working properly and I keep having to use the remote that came with the receiver and also the cable remote. My main complaint is with geek squad At least as far as contacting to fix the problem. I can’t get through to them either by calling the store or by calling the 800 number

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They did it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in set it all up. Programmed the remote and gave us a tutorial on using it. He made all so easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our remote disaster was resolved! Very knowledgeable employee and pleasant. Took time to listen to what we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv mounted connected to all support devices Set up remote and netflix Very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the time and energy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed merging all remotes into the new Logitech systems. I have them in both media areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always, Bryce and his partner do an excellent job installing our TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new basic dishwasher. Found one at BB for a decent price, just what I wanted, simple, quiet and good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, comprehensive remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tool works well and will do just fine when the batteries are fully charged. I do wish its numbers and messages were larger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got he remote set up in now time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who were out here were excellent and got it right the first time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Need for tech help

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use the Geek squad agents for several devices when we don't know what to do next!

    I would recommend this to a friend