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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 3,599 reviews
  • Rated 5 out of 5 stars

    Set up my new remote for outdoor tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and answered all our questions And very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jesse programmed my universal remote.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jesse was award of my situation and knew how to get the set up just right for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A blessing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We would still be trying to get the remote to coordinate! So glad the service is available!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Even my older Harmony remote works very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent programmed my new DVD player into my older Harmony remote with excellent knowledge of my equipment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fast and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did his job quickly. Could seem to get the round sound to work with all the equipment. though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so glad we had the Geek Squad set this up for us they did a great job we are very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciate having one device for the system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We appreciate having the Geek Squade setting this up for us when installing our new wireless home theatre.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was efficient & fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team were fast & efficient on updating our Universal remote control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    199.99 Approximate paid for Remote and Installation. Best investment I could have made!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good work -done fast - helpful in my questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my remote needed to be reset . we have been with geek squad service for over 10 years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all that were involved could not have been.any better.from the people that installed it to the management of the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did great work on all of the things that they did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Courteous

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when promised and were courteous and well-groomed. Answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate that Best Buy recommended the Harmony product for us. We really love that we don't have multiple remotes at hand.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    remote too smart for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was helpful and made things easy to learn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and full details provided. Very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great as always. Not only addressed my issues but suggested most useful, no cost additions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have an all in one controller. We use for TV, DVD Players, Sonos, and Tuner Control. Great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was very knowledgeable. Arrived on time and we were very satisfied with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This remote is very easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work that was performed that allowed our television, dvd player, with the remote was well worth the money.

    I would recommend this to a friend