Customer Ratings & Reviews

Best buy did us a big favor when they installed and set up our TV with this universal remote.

These people were so helpful! Guided me through all that I needed and were friendly. What a plus!

The agent provided top-notch white glove service!!!

The device to be installed was lousy -- he did everything possible to work around its shortcomings

I am not that much of a technical person so this made it turn key to use. Worth the money to have set up

Did a good/complete job in a reasonable amount of time

very happy I will always use geek squad for my audio visual needs

I spent over an hour on the phone to schedule the appointment. The initial voice selection of routing was long and still didn't provide the right choices so I was handed off to three operators before I got to one that could help me. Once the appointment was scheduled, I had to be transferred to someone else to pay for the service call, which took so long the agent that scheduled the appointment decided to call me back once someone picked up. It was a half hour before he called back. The service technician that came was not able to solve the issue so I had to call back and schedule another appointment and add an additional tech because my tuner was too heavy for him to pick up. I went through similar delays on the call to set up the next service call and ultimately got my call dropped after 45 minutes on the phone. I called back again and got the return service call scheduled. This took another half hour. I didn't receive an email confirmation of the service call, but the technician did show up eventually. If Best Buy is trying to run off customers and reduce service calls they have put together the perfect system.

Clean and professional installation technicians. Explained EVERYTHING thoroughly.

Geek Squad was very friendly and courteous, however, they quickly programed the remote and as quickly, gave instructions. Did not leave me with any thing but the remote, nothing to refer to. Seemed very knowledgeable as they tweaked a few other things for me.

Geek Squad man was perfect. Did an very good job. He was courteous and professional..

Andy from Geek squad set up our new tv and programmed our remote

My Harmony remote required reprogramming because I changed providers from DirecTV to Comcast.

Sometimes seizes up and I am unable to correct, but has functioned correctly 95% of time.

They did a great job as always ! I love Geek squad

Very happy with the recommendation and the ease that this was programmed for me.

Francisco Lopez did and excellent job updating and reprogramming our Logitech remote control

Help setup my remote control and showed me what to do to change stations

Chris and Omar were friendly and professional. We are enjoying our new Harmony remote.

Just what I was looking for! Great service! Very helpful associates