Customer Ratings & Reviews

Failed to come to house earlier In order to program universe remote. Now another delay for one month. Also failed to advise for port for Sonos. Again delayed. No followup

The device to be installed was lousy -- he did everything possible to work around its shortcomings

I spent over an hour on the phone to schedule the appointment. The initial voice selection of routing was long and still didn't provide the right choices so I was handed off to three operators before I got to one that could help me. Once the appointment was scheduled, I had to be transferred to someone else to pay for the service call, which took so long the agent that scheduled the appointment decided to call me back once someone picked up. It was a half hour before he called back. The service technician that came was not able to solve the issue so I had to call back and schedule another appointment and add an additional tech because my tuner was too heavy for him to pick up. I went through similar delays on the call to set up the next service call and ultimately got my call dropped after 45 minutes on the phone. I called back again and got the return service call scheduled. This took another half hour. I didn't receive an email confirmation of the service call, but the technician did show up eventually. If Best Buy is trying to run off customers and reduce service calls they have put together the perfect system.

Technician did a quick & accurate job programming our new Logitech remote,

It was a good purchase and the squad performed well.

Best Buy technicians are very good. Very professional

Clean and professional installation technicians. Explained EVERYTHING thoroughly.

Geek Squad man was perfect. Did an very good job. He was courteous and professional..

very happy I will always use geek squad for my audio visual needs

My Harmony remote required reprogramming because I changed providers from DirecTV to Comcast.

Francisco Lopez did and excellent job updating and reprogramming our Logitech remote control

Sometimes seizes up and I am unable to correct, but has functioned correctly 95% of time.

Did a good/complete job in a reasonable amount of time

The agent provided top-notch white glove service!!!

Chris and Omar were friendly and professional. We are enjoying our new Harmony remote.

This guys know their stuff. Great job guys! Very impressed with their knowledge and experiance.

Very happy with the recommendation and the ease that this was programmed for me.

it's too bad that it takes such a complicated process but that it the way the technology is going

Technician was outstanding and responded to all of my concerns and questions.

Andy from Geek squad set up our new tv and programmed our remote