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Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 141 Showing 2,801-2,820 of 3,599 reviews
  • Rated 5 out of 5 stars

    Recommended by Best Buy staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians who installed 75" set seemed very comfortable with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and professional while working efficiently.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Difficult to use at times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets out of synk at times and yyhave to manually turn on components

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fixed the programming on my Logitech remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is very finicky and the Geek squad got it to work again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    got what I paid for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy with the service I received. They were on time and didn't take up the whole day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service! Impressed with the knowledge of the Greek Squad! : )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the perfect remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote controls the flat screen, and two different game boxes. Love the touch screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony 930d

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice job on explaining products. Great installation. Need to speed up return process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is very easy to use and the batteries last over a week.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not Sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still need to tweek this item as the are a couple of minor problems. No big deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Programming Probably OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to tell if it is the programming or the devices that are trying to work together. I don’t think the tech is at fault! He did tell me that this combination (although recommended by the store) didn’t work that well. It works on and off and I don’t use it very much. Waste of money for me.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for sharing this feedback. We always hope that our product and services will meet and exceed our customers expectations. You are welcome to speak with your local Best Buy or Geek Squad if you are still needing help setting everything up properly. Thank you!

  • Rated 5 out of 5 stars

    Quick Tutorial

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to program 3 remotes and gave a quick tutorial.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It was working afterall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad rep found that the remote had reset

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad guys programmed my remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job on re-programming my remote and opening up my HDMI3 on my TV.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Reinforcement -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up doing most of the programming anyway. This was an add on to the warranty and installation of the 78" curved Samsusng. Tech had issues connecting to Harmony on his PC so I did it on my laptop. It was better to do it myself anyway and ask about any questions that came up in the process. Based on the on-site support, it is worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 3 out of 5 stars

    Great for a single remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well, but occasionally needs the help assist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Universal remote instalation done quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love GEEK SQUAD IS AWESOME! NICE YOUNG MEN WHO KNEW THEIR STUFF!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything was on point

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came prepared to repair my TV WITH A HDMI CORD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for short range communication.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes we have a need for communication and these radio's answer that need for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They make it look easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up our Harmony Remote and they made it look easy.

    I would recommend this to a friend