Customer Ratings & Reviews

This is awesome. It exceeded my expectations. In every way

Best Buy and the Geek Squad were so helpful in programming of the remote.

Tech did a great job of programming the Harmony remote

Everything went smoothly. Very pleasant young man. Love this remote.

He was very Professional, and thorough in regards to remote functions

I always appreciate buying from best buy. I get great products at fair prices.

I have used geek squad 3-4 times previously and they were first class. Service was exceptional. This time was a horrible experience. Tech first told me my harmony hub was fried. Then he told me my internet was not working. At the same time he was surfing on my iPad at the same time having zero issues. He then told me my connections were not connected properly. I explained that geek squad had done the installation originally and everything worked just as it should. He then tried to sell me another smart remote and told me not to buy from Best Buy but to buy from him as he installed for several companies. The only thing wrong when he got here was the harmony hub would not turn off the television. When he was finished nothing worked. I asked him to put the cables back to the same input as they were . He responded that he did not move anything and my hub was bad. We were in the basement of my home - me , the tech whom had no badge and my son. My wife and daughter were upstairs in my daughters room. My wife heard something on the main floor and there was another man who just walked through my front door unannounced and was walking around. She asked whom he was, no response, she told him we were in the basement. He said he just wanted to use our bathroom. The tech said he needed to go to his van to get something. After about 15 minutes I asked my wife to look out and see what he was doing and he was gone. Later that night a friend came over. He rebooted my hub and what do you know it worked fine and still is. Not what I call great service or professionalism. Especially for a service that is pre-paid. I feel like his friend or whomever he was was scoping out our property knowing we were in the basement. All others experiences with Geek squad have been second to none. Now I’m not sure I would call again.

The techs who set up our tv, sound bar, dvd player, and remote were great!

David Scogin came to help me out and I would recommend him anytime to anyone.

Very responsive and extremely quick to program the new remotes

Technician was very nice + and explained things well

Technician was prompt and thorough in his efforts to reprogram Harmony Logitech remote.

The service was great and product delivered on time.

Geek squad was professional, informative and courteous

Great service, on time knowledgeable, job completed correctly

Remote Control Programming was too fast and made the assumption that the user has the same level of expertise as the demonstrator. As far a the device itself, the keys are too small, and too confusing. The paperwork that comes with the device is NOT helpful. NOT impressed.

Excellent: Always request the same guy who is phenomenal

Thomas was great! Really appreciated his thorough install

looking forward to the features of this unit. coverage is very good.

Installer did a great job teaching me to use universal remote