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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 3,599 reviews
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thomas was great! Really appreciated his thorough install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV remote set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very nice + and explained things well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent: Always request the same guy who is phenomenal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great and product delivered on time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Remote Control Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote Control Programming was too fast and made the assumption that the user has the same level of expertise as the demonstrator. As far a the device itself, the keys are too small, and too confusing. The paperwork that comes with the device is NOT helpful. NOT impressed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great programmer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was so nice and explained everything so well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was professional, informative and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a very professional job of reprogramming my remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Best Buy has the best products. Know I can always trust them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad as always were courteous and made sure the Harmony worked properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been always satisfied with Best Buy service and purchasees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing picture and sound!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad people are nothing short of amazing! Perfect as always.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simplify remote..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically simplifies your life with your remote abilities.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Charging issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad member was very nice & had this remote in the car. Finally got it working well after getting a new router. However this remote has had a charging issue since the day we bought it. Not sure how long it will last since it has this irritating issue that impacts functional use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Simple to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Emil was great! Knowledge and communication was ke

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met expectations for delivery, setup and answers to user questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am kind of lost here

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I reviewed this product all ready . So its a good product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Universal Remote Programming - EPIC FAIL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech came to program the universal remote and immediately said it was too hard. She referred it to a specialist and has since cancelled all appointments. I have no idea what to do. Extremely frustrating, particularly since the store person told me it would be easy for Geek Squad to program this remote to meet my needs.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt & Efficient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and finished the job promptly and efficiently

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't really comment on this My husband understands this better than I do

    I would recommend this to a friend