Customer Ratings & Reviews

Fullfilled all of my needs for every component of my home theatre system. The installation and programming were done professionally.

I finally updated my 12 year old TV and sound system with a new grouping from BB. I use to be able to hook this stuff up with a fair amount of understanding. Now I'm just to out of touch with this latest in electronics. So I had the Geek Squad come out and handle it. They did a fantastic job and my TV and surround sound system sound amazing. Really enjoy movies and Blue Ray so much more. Thanks for the recommendations on this smart remote. One unit covers the entire system. Great idea and buy.

We bought a Samsung HD TV to replace one that had died. The new TV is easy to use, fit our space, and has great picture.

once set up by Geek squad very easy to use and very convenient. All remotes into one with this Harmony.

THE AGENT WAS ABLE TO CLEARLY SHOW ME THE CONTROL OF MY ALREADY MOUNTED VCR/DVD PLAYER. I AM GLAD TO KNOW I HAVE A RESOURCE TO HELP WITH ANY PROBLEMS. THANK YOU. ANOTHER AGENT CALIBRATED MY LG TV AND NOW THE PICTURE IS AWESOME. HE EXPLAINED EVERYTHING THAT HE WAS DOING AND SHOWED THE DIFFERENCE FROM THE NOW PICTURE TO THE CALIBRATED PICTURE. THANK YOU!!!

The Geek Squad came to my home and programmed my new TV Remote. He made it so much easier for me to work everything together.

While delivering our new 60" smart TV, the delivery guys/Geek Squad also reprogrammed the universal remote control that we had been using on our previous TV so that it would work on our new TV. They listened to what we wanted it to do and programmed it to do it. Since we had paid a good bit of money for the universal remote not all that long ago, we were very happy that we are able to continue using it on our new TV.

Due to the newest Samsung Blu-Ray player having a problem making it not work properly he had to come back another day with a 2nd Blu-Ray. It also did not work. He came back again. Then he finally made a 4th trip with a different model of Samsung Blu-Ray and it finally worked. He was fantastic in the effort he put in toward our problem. He installed the Blu-Ray, got it added into our home network, and added it to our Harmony Ultimate remote control. It was not his fault, but he worked like a dog for us.

The Best Buy Tech was great. The HUGE problem is with the Harmony Remote....No longer harmonious! A Big Blow to the audiophiles is that Logitech has stopped production of the Harmony line of 'All-In-One Remotes'! While Logictech says that they are still supporting their product line, companies such as Roku are no longer providing code changes which makes the Harmony less functional. Contacting Roku to 'support' Harmony with code changes resulted in Rokus folks telling me..."well you should be using the Roku remote instead of the Harmony. Of course the flaw in all of this is that Roku does not support ALL of my equipment...Sony Bravia TY, Yamaha Theater Amplifier, Sony DVD Player, Turntable, and of course the Roku Streaming device.... whereas Harmony has supported All of them. And now that Roku changed the functionality of their device, some Harmony adaptive functions are no longer possible. I am begging Roku to 'fix their bugs' and share the code fixes to Harmony. As mentioned, a great loss to ALL audiophiles as their is/was no other device on the market like the Harmony.

Works well but has a learning curve. Once you learn your way around it, I was impressed with all that can be done with it

I'm not a tech savy person and needed help with combining the TV, Bose system and media box remotes to be used with a universal remote and the Best Buy Geek Squad was able to help me on this matter. They are knowledgable, and were fast on installtion. The only con was scheduling. Due to limiting staff and availability they are a week out on appointments. Overall very satatisted with service and will us again on future purchases and installation jobs.

The Geek Squad agent set up, who set up my new remote was great! He had it done in no time at all, and was happy to answer our questions. My husband was having a hard time seeing the up and down volume arrows on the black remote so I put a dot of white nail polish at each end of the volume and he's happy now. We love the Geek Squad Service, and have always been happy with it.

Great experience. I bought the universal remote from another vendor, but the Geek Squad provided the necessary programming. Easy to schedule and quick process. The technician was fantastic. Very congenial and knowledgeable.

Edgar was terrific! He called before he came and arrived on time even though he had to come from the New Tampa Store. Edgar went right to work, understood our system and began programming our universal remote. He was very knowledgeable and presented himself professionally. Edgar Gonzalez will be welcome back in our home at anytime. Thank you Edgar.

Kevin McCarthy reprogrammed my Harmony Remote in a short time and it works perfectly. He also helped start up new Definitive Technology speakers for a 7.1 surround sound system (repositioning 2 old speakers as part of the 7.1 system. He took the time to do it right and it is great. Definitely would want Kevin backfire any future work.

Both frank and his assistant troubleshooted my problem with my cord avoiding putting a hole In the wall to mounting the Apple TV receiver on top of my tv. Genius! Before you new it , the unsightly cord was taken care of and my new remote up and running! They were very helpful with our WiFi and router. Thanks so much for making our life easier with the simple fixes! You guys are the best!

Fantastic customer service from the 2 GEEK squad technicians that arrived at my residence to program my new REMOTE CONTROL to my entertainment center. Both technicians were professional,knowledgeable, respectful and provided me with a wonderful tutorial on the use of my new remote control. GREAT CUSTOMER SERVICE

The agent reprogrammed our old Harmony controller to work with a new TV, old Denon Receiver, Internet access, and Bose theater speaker system. The goal was to simplify system turn on/off, input selection, program selection, and audio control. It is a limited improvement over the collection of controllers.

Cas from the Edwardsville, IL store programmed my Harmony remote control device. She understood the task at hand and worked efficiently. Cas involved me in the programming process so that I would understand the functions. I was pleased with her thoroughness. I would work with Cas again. Thank you for sending her!

The agents adjusted our new projector to give us the best picture possible. This was necessary because a third party, used by Best Buy did not do the job properly the first time. Blake Rast and his partner got the best picture possible for us and programmed a new universal remote that operates all of our devices in the home theatre room. Everything is working great as a result.