Customer Ratings & Reviews

Works well but has a learning curve. Once you learn your way around it, I was impressed with all that can be done with it

I'm not a tech savy person and needed help with combining the TV, Bose system and media box remotes to be used with a universal remote and the Best Buy Geek Squad was able to help me on this matter. They are knowledgable, and were fast on installtion. The only con was scheduling. Due to limiting staff and availability they are a week out on appointments. Overall very satatisted with service and will us again on future purchases and installation jobs.

Fantastic customer service from the 2 GEEK squad technicians that arrived at my residence to program my new REMOTE CONTROL to my entertainment center. Both technicians were professional,knowledgeable, respectful and provided me with a wonderful tutorial on the use of my new remote control. GREAT CUSTOMER SERVICE

Cas from the Edwardsville, IL store programmed my Harmony remote control device. She understood the task at hand and worked efficiently. Cas involved me in the programming process so that I would understand the functions. I was pleased with her thoroughness. I would work with Cas again. Thank you for sending her!

Harmony was reset and he showed me how to use for all devices.

Performs as advertised. Certainly better than all the other remotes for sales in the Salisbury, Maryland store. Maybe they will actually stock this model or at least advertise it is available.

Both frank and his assistant troubleshooted my problem with my cord avoiding putting a hole In the wall to mounting the Apple TV receiver on top of my tv. Genius! Before you new it , the unsightly cord was taken care of and my new remote up and running! They were very helpful with our WiFi and router. Thanks so much for making our life easier with the simple fixes! You guys are the best!

The tech support people Tom Huber and Nick Boone are great! They are friendly and knowledgeable. They are willing to come if they have time and are willing to come back if they couldn’t fix problem. As older people we need good tech support. Going to store to make appointments is frustrating! Using the website is worse!! .

The Geek Squad tech was very professional and efficient. He quickly re-programmed the remote, and gave me some advice on another job I will be asking the Geek Squad to handle in the near future. I was most impressed with his vast knowledge of all the electronic devices we talked about. He was very helpful. His name is Vince Cardin.

The agents adjusted our new projector to give us the best picture possible. This was necessary because a third party, used by Best Buy did not do the job properly the first time. Blake Rast and his partner got the best picture possible for us and programmed a new universal remote that operates all of our devices in the home theatre room. Everything is working great as a result.

Vincent fixed everything perfectly. He was able to program remotes, fix sound on theatre, set all sets to HDMI one, fixed the speed on my internet. All the things we needed him to do were accomplished as requested. If we needed an item to resolve an issue, Vincent brought or ordered what was needed. He is a very smart tech person and knows his stuff!

Guys were very professional, knowledgable and covid prepared

Great Geek Squad service fantastic product programming---great installation---showed how to use item

I got rid of my touch screen harmony remote long ago. Tony from Geek Squad programmed my U.R.C. MX-990 remote for me and even got rid of the echo in my headphones for me. He explained what was causing the echo but, he moved so fast I don't understand why the headphones echoed in the first place. Both Tony and his partner were here for about 45 minutes.

I added Apple TV and whenever I used it I had to manually switch the setting on my receiver. Geek Squad adjusted my Remote and Receiver and now I can remotely switch from watching cable to Apple TV and from Apple TV to any of my Video Players and to Cable box. I could not do that because there is a special laptop program needed to make such adjustments.

Great crew, very knowledgeable, fixed the issue and helped me learn a few tricks to keep it from causing issues in the future. They were on time, very professional in their .working with me.. I would highly recommend using them and will not hesitate to use them again ...if needed. Well worth the peace of mind that they will take care the problem

The technician did an excellent job, the remote had to be reprogramed which he handled very quickly and that seemed to solved all of my issues. i gratefully appreciate the excellent work that was performed on that day and haven't had any other problems since.

The Geek Squad groups came to my home on time and kept me posted when they would arrive. Upon arrival, they went right to work putting together my TV and taking out an older 27" console TV. They worked with the Geek Squad remote specialist to connect the cable box, soundbar, 4K Blu-Ray player, and Harmony remote to my new TV. Everything was done quickly, and I am enjoying my new system very much!

This remote was easy to set up and quickly removed the need for multiple remotes!

Took some time to program due to WiFi. Best to have your Wifi up and running first. Also ask for instructions at the time of installation in case you return or exchange components. MUCH easier to program with a computer. App works great no issues. Display on phone is much larger for your favorites but remote is easier to use. Remote rechargeable battery lasts about a week.