Customer Ratings & Reviews

I think the guy who came did great trying to set it up; however, through the process I believed it wasn’t going to make anything easier. I felt the actual Denon Receiver does not have the capability to do what I need it to do. I feel the actual product of the Dennon 2700 is not worth the money. Very disappointed in that.

I have had my Harmony Remote for quite a while but knew I did not have it programmed to it's full potential. After purchasing a new Samsung TV with SmartHub, I could not for the life of me figure out how to program the Harmony for all the new features. Gus Brooks to from Geek Squad the rescue. He came out and not only programed the remote but verified that we had set up the new TV correctly. It was well worth the price e of the service call.

The technician did an excellent job, the remote had to be reprogramed which he handled very quickly and that seemed to solved all of my issues. i gratefully appreciate the excellent work that was performed on that day and haven't had any other problems since.

Performs as advertised. Certainly better than all the other remotes for sales in the Salisbury, Maryland store. Maybe they will actually stock this model or at least advertise it is available.

My wife has continually complained about the complexity our past remotes. It would take 3 remotes to watch a movie (tv, dvd, sound System). This remote looked like it belonged to a kid tv with only a couple of buttons but the tech explained that your technology like smart phone or iPad would serve as the remote. He was right and it's easy enough that my wife doesn't complain anymore, at least not about the remote!

Agent fixed my tv remote very quickly He was courteous and knowledgeable

We purchased the Logitech Harmony remote, and not only are we able to operate all of our devices through one remote, it is super simple to use. We love it. Geek Squad came out to the house and set it all up for us, explained everything, and were gone in roughly 30-45 minutes, it was great. Highly recommend Geek Squad!

I purchased the elite harmony universal remote for my parents. I also had the geek Squad come and program the remote for them. They did an excellent job. The only problem was my mom couldn’t get the volume to come on the receiver so we called the geek Squad back and they were nice enough to come back and fix the problem with no charge. Can’t get any better than that. They were a big help.

The geek squad members who came to my house were exceptional. They installed my universal remote to make it compatible with all my devices and explained it to me very well. They were very professional and willing to answer all of my questions about the device. They even cleaned up the mess of cords behind my TV. A+

Smart tV's are wonderful, but i was using 3 different remotes to operate mine. There is an inexpensive remote that can be purchased at Best Buy and for a fee, someone will come to your home and set it up so the cable TV, Smart TV like Netflix, Hulu and the like, can all be operated effortlessly from one remote. I will never be without this again !

Darby Hayes came to my home to program my Harmony Ultimate One remote. He was very thorough in asking which devices needed to be programmed. He set up an account on my computer to keep track of the items for future changes. He even corrected previous programming of my equipment which had been done incorrectly so that they items worked more efficiently with the new remote.

The only drawback was having to wait at my Mom's house for the 4 hour window for the appointment. They allowed me an 8 to 12 time slot, and showed up at 11 which is acceptable, just a tad inconvenient. All else, went perfect! quick install, very patient with my 85 year old mother, explaining how to use the Harmony Remote, and courteous dealing with her. Thanks again!

both guys do a great job doing a good job setting it up and explaining to me how to use it

I had Mike and one of his partners come to the house for the install. This team was very knowledgeable, friendly and able to hook up everything in a very timely manner. They answered all of my questions, even ones I didn't even know to ask. They also went above and beyond in making sure everything was hooked up properly to begin with. I would give them Six (6) stars if I could. Thank you for all of your help.

Great customer service! Tony and Ian were friendly, professional and very helpful. They installed and programmed my new tv, soundbar and universal remote. They had everything working great in a very short time. They took time to show me how to use everything and answered my many questions. I highly recommend Carson City Geeks!

ON the SAME day that I had my Harmony Remote programmed, my LG TV was declared junk by Best Buy warranty department. Now I am getting a new TV which is great, but BB says they will not reprogram the remote for the new tv unless I set up another $99 Geek Squad call. I appreciate the ease of the warranted exchange, but it seems like they should set up the new TV and leave everything just as it was before.

The Geek Squad member not only resolved my remote control programming issue, he took the time to explain what he was doing and why, plus what I needed to do in the future should certain glitches reappear. He asked what else he could assist with while there, so was also able to connect the smart TV's internet access issue. Extremely pleased and impressed with this particular conscientious associate.

The whole experience with the Pensacola Geek squad was outstanding. We had purchased a top of the line remote. When the squad came they pointed out that our present remote was even more effective but our system needed reprogramming. We returned the new remote and had the old remote reprogrammed and our system is working very well. All the members of the Geeks were helpful dedicated customer focused employees . Highly recommend them.

excellent work set up was good friendly and knowledgeable

Raul at our local Best Buy - Geek Squad store has excellent product expertise when programming the Logitech - Harmony 665 10-Device Universal Remote - Black. He took the appropriate time to make sure all the connected devices were hooked up correctly and tested everything before leaving our home. Very happy to only have one remote to use verses four.