Customer Ratings & Reviews

The Geek Squad Technicians are always knowledgeable, polite, efficient, on time and professional! No other service company can measure up to them!

Instruction and programming not easy to follow nor intuitive. It may be an equipment issues but once learned works fairly well

Installers were very thorough and helpful. Installation seemed very complex and I am gald they were there to do it! They got back to me quickly on the one post-installation issue I had.

Geek Squad was able to coordinate most things but was not able to get universal remote to turn on sound bar - must use sound bar remote to turn sound on - all else seems fine.

Remote working better than before service was completed

The agents set up my TV as well as all my electronics and did a great job.

The guys that installed the TV and programmed our remote were fantastic!

I have the Harmony Remote 900 with RF which I really like. However, I understand that this model is supposed to be phased out. It does freeze sometimes, and I have to remove the battery and replace it. The white battery does not swell, the blue battery is the one that is supposed to be problematic. I leave it on the charger more often than not, although I have gotten conflicting info about that. I don't think it's a good idea to let the battery totally run out. I like that I can keep my components in a cabinet. Logitech has been decent re: customer support. Best Buy charges way too much to program the remote.

Gary and Craig made all the installation and programming look very easy. They were very professional and explained everything to me and my wife. We felt very confident in their knowledge.

Agents mounted tv and programmed remote. They were very helpful when I had questions about remote.

Slater was great and very knowledgeable, he was very courteous and polite

Excellent help with diagnosing and programming my controllers to fix issues. Compatible now.

Install TV & program remote. Fantastic work....without Geek squad, I wouldn't upgrade equipment

Very efficient. knowledgeable, took their time to do it right. Explained the system o me when done.

It took a few times to get the Harmony to work right but Christian was able to work it out

Knowledgeable technician. Got the work done efficiently and accurately, Made some great suggestions as to add-on opportunities after I questioned him. Not pushy or snobby at all.

Had an agent out to reprogram my home theater remote that the Dish Network installer screwed up when we switched to Dish service. Geek Squad guy identified the problem and fixed it in 10 min.

My Geek Squad double Agent quickly determined what needed to do for my home theater system and then he fixed it. He explained it all to me and showed me how to use the buttons on the remotes. Thanks.

Excellent service by technicians, didn't take as long to set up as we thought it would. Very pokite youbg men!

The agents were efficient and did a great job with the install and tuning in the TV and sound system.