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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 3,599 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were efficient and did a great job with the install and tuning in the TV and sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install TV & program remote. Fantastic work....without Geek squad, I wouldn't upgrade equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value with Total Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the better values in our home entertainment purchase. The tech did a very good job programming the remote and explaining operation and features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help with Remote Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent help with diagnosing and programming my controllers to fix issues. Compatible now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my harmony is a great product installed by geek squad that always does a great job. Being a technical person myself keeps me coming back to their quality services on all my Best Buy products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV as well as all my electronics and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few times to get the Harmony to work right but Christian was able to work it out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician agent set up my Harmony remote to the internet and explained on how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came found the problem corrected it and left. Always polite and explained everything in terms I could understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent programmed the remote to my tv and receiver. Now I just use one remote and can access the sound control for the speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my remote programmed and the technician was great. Friendly and knowledgeable. Even gave his card and told me to let him know if I encountered any problems. I haven't had to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and seamless installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed the TV and programmed our remote were fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my useless Remote!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were amazing. The product is lacking in area of quality. Very sensitive device and not user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up techs were fast and courteous. Took their time explaining the new remote features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV, speakers and remotes all connected, and Jonah and Steve did a superior job in a very, very professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad programmed my Harmony Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slater was great and very knowledgeable, he was very courteous and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Re=programmed our new unirversal remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians immediately identified the problem and made the repair within 20 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast assessment of problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents programmed my remotes and made sure everything worked properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problems with Harmony remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge staff who resolved the issue quickly. Very professional and took the time to answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    INSTALL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have BB do the install. It requires a lot if you do not have tech knowledge. My tech installed and walked me through and saved me HOURS. Worth the extra money

    I would recommend this to a friend
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