Customer Ratings & Reviews
- SKU:
- 6400553
Customer reviews
Rating 3.3 out of 5 stars with 140 reviews
(140 customer reviews)Rating by feature
- Service3.4
Rating 3.4 out of 5 stars
- Professionalism3.7
Rating 3.7 out of 5 stars
- Expertise3.3
Rating 3.3 out of 5 stars
Customers are saying
Customers enjoy the overall performance of the Add-On Smart Appliance Wi-Fi Connect, and find it easy to use. However, some customers have experienced issues with connectivity. Some customers reported that they couldn't get the product connected.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Connection Please
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad vey efficiently took care of my problem.
I would recommend this to a friendRated 1 out of 5 stars
Rip Off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rip Off. sneaked in there by the salesman without my knowing what I was getting.
No, I would not recommend this to a friendRated 1 out of 5 stars
INSTALL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE UNIT WAS DELIVERED TO OUR RESIDENCE , HOWEVER, THE WIFI WAS NEVER INSTALLED
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not connect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The people scheduled by Best Buy did not connect the Wifi on this refrigerator. With that being said it was fairly easy to do it myself
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent me the guys he can’t speak English and he can’t setup neither. Just come, look and go…. The service was really bad.
No, I would not recommend this to a friendRated 1 out of 5 stars
Highly disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy and disappointed, job was not done properly and I was just routed to manual to do it on my own.
No, I would not recommend this to a friendRated 5 out of 5 stars
Electronic Support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good electronic support provided for new appliances
I would recommend this to a friendRated 1 out of 5 stars
Fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hmmmmm, the install team FAILED to get this set up. My wife ended up doing it....
No, I would not recommend this to a friendRated 1 out of 5 stars
Smart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still haven't received any assistance with the smart setup. Nothing to add here. I figured everything out by myself.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not satisfied - Order not complete
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order hasn't been completed. Was called by someone at the store and they scheduled to come out but nobody showed up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Frustrated
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not done,,,,,!!!they did not connect to Wi-fi,not even ask if we wanted it…..
No, I would not recommend this to a friendRated 1 out of 5 stars
Homeowner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product no good and Samsung does not stand behind their products okay on TV no good on appliances
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Performed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers didn’t set up, didn’t offer to set up, left before completing
No, I would not recommend this to a friendRated 1 out of 5 stars
Where are the technicians???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This visit never happened. I am still waiting for the technicians to come.
No, I would not recommend this to a friendRated 1 out of 5 stars
larry the cable guy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not know what they were doing. sent a truck driver
No, I would not recommend this to a friendRated 1 out of 5 stars
Samsung oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This service was not done when the oven was installed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not satisfied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The techs who installed my oven did NOT connect it to the WI FI! I had to do this myself.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great kkkkkkkkkkkkkkkkkkkkkLllllllllllllllllllllllll
I would recommend this to a friend Rated 5 out of 5 stars
Happy Service!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service all across from the Best Buy team to the service company.
I would recommend this to a friendRated 5 out of 5 stars
Great service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Punctual and provided all the information I needed
I would recommend this to a friend