Add-On Smart Appliance Wi-Fi Connect

I cannot say enough good about the 2 installers!!! They arrived a bit late because they had to make a way out-of-the-way trip to service someone who had had delays but it did not affect me too much. They were very professional and knew exactly what to do. They spent time conversing with me about some questions I had and even so in 1 hour left everything looking perfect. There were possible issues since mine is a work in progress since it’s a substantial kitchen renovation with changing counter tops, modifying cabinets and moving from a drop in electric cook top with oven to a slide in gas range. The gas line location was’t right for this range so without comment or complaint he just fixed it. I doubt that modifying gas lines are under the normal contract but he said just to expedite things and if I have the parts, I’ll fix it. At the same time a dishwasher was installed and they were flexible also on a minor issue with that. Unhurried they took care of all of my concerns even though it was 4 pm they were under the gun with 3 more deliveries 45 minutes away in Gulf Shores. I have probably purchased 25 appliances from Best Buy over the last 16 years and obviously like Best Buy but I did not get this Installation and Protection Plan until now. I’ve already had four appliances installed this year and another yet to come. This is the best money I’ve spent this year with the $200 for this installation and protection plan. Though I can do this work myself and have done it, but now why? There are also a number of other benefits not mentioned here with the plan.

Service not completed they said they can’t not move the old item to fix the new one I’m very disappointed. So I’m waiting until next week if they can’t come back to install it then they better get it back

Product pretty good, so far. I like the third rack, how the product cleans and the smart functions. I am still working on getting used to loading the bottom rack, it’s a bit limited in the ability to handle differently sized dishes. Installation FINALLY satisfactory after 4 trips, a plumber and electrician call and a crooked installation. Smart set up took two tries, but I knew tech support was available if needed.

After loading the App on my Smartphone, the Wifi set up was inconsistent and the data input would change such as the location of the refrigeration or which Wi-Fi network to use. The set up took longer than necessary as the data had to be re-entered multiple times.

This whole thing was a Fiasco. BB uses alot of independent contractors to deliver items and they are only so so. It took 4 attempts and they couldn't get it connected. Good thing I purchased the Geek squad since I had them come out - they got it working in a short time-frame.