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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 7,919 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio setup without a glitch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad expertly set up my new TV and Ultra 4K with my existing surround sound. Calibrated the speakers and it sounds awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one cable that needed to be connected got connected.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Soundbar Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV and soundbar quickly and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose makes a great sounbar the best sounding on the market

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a amazing job installing the sound bar!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    installed rear speakers quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    total tech connected my rear speakers with sound bar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and friendly technicians. Knew how to service and were very efficient

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed my soundbar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was fast and easy for us to understand.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Deal Yet...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came out to set up TV and Sound bar...Would NOT have been able to do it without them...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item to buy. I would recommend this to anyone. Easy to use and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with the install. Very clean

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected our sound bar. He was prompt and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend getting a sound bar makes a big difference

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was awesome set it up quick and explained everything

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed the bar and it is perfect, great job

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Can’t adjust the volume with remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy set-up soundbar with a wireless Sonos speaker using our iPad. We can’t adjust the volume using the remote control we have to use our iPad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up on time; were very helpful answering questions and completed installation in record time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall they do a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure which review this is for as the geek squad has been to my house at least three times. Good points is they try and make you happy, bad thing is they leave a message on phone and tell you to call them but when you do they do not return call so that defeats the purpose of leaving message. If you are not going to do what you say you are going to do then do not offer service. also not sure why it always takes a week to get out to home to do service. from my buy experience to happiness with all the services i paid for was over a month. cheers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rafael was great! Very knowledgeable and great customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for our television. Watching a movie is theater quality

    I would recommend this to a friend