Customer Ratings & Reviews

The technician was professional, polite and honest. He evaluated my soundbar problem in five minutes, made the adjustments and I was good to go. He even wore shoe covers in my home. I was elated!

It was a great experience getting your knowledgeable technician to hook-up my soundbar. He even knew how to get it to run through my switch box. Everything works great. I would recommend them and use them again.

Geek Squad guys arrived in a timely manner and got right to work setting up our new turntable to the sound around. They also hooked up our new headphones. The also took care of a problem they worked on their previous visit. But that issue still isn’t working. They tell us the volume gets out of sync when it is being turned on & off. Doesn’t seem like it should though to us. Very frustrating! Otherwise we are happy with the service we received.

Geek Squad Agents were on time, knew exactly what they were doing, polite, and very helpful!

The agent came out and found that I had damaged the optical input on my tv therefore, connections could not be made. He was on time/early and was most courteous, professional and friendly. I highly recommend him and the Geek Squad for a professional and reasonably priced service, even though they were not able to complete the task

Adam did a great job as usual. All is working smoothly and the sound is great.

The technicians determined what was needed to correct the initial installation of the soundbar and remote bluetooth speakers. They reconfigured the bar so that the speakers were properly paired with the bar even though the original Geek Squad installer failed to recognize this need

The Geek Squad tech also hooked up our new TV to the antenna, Wii game, DVR player and sound system. It all works!

Recently replaced my entire entertainment system, which included a receiver and surround sound. I purchased the Geek Squad set-up services for everything and WAS SO GLAD I DID. It would have taken me an incredible amount of time to get it right, .... if I ever did. The folks that came to my house took the time to explain what they were doing and make sure it worked just right. Couldn't be happier. It is worth the cost.

great job and great knowledge ended up changing sound bar to den tv.

Geo from Geek Squad was excellent. He was prompt, professional, walked me through the set-up and usage and answered all my questions about potential wall mounting options. It was clear he is knowledgeable, and he is very polite. Geek Squad is fortunate to have him.

Well where would I start? After purchasing a 100" Samsung and their best soundbar I was told soundbar will need to be picked up by me, or it will be returned, 76 miles round trip, by me. Installation team was a "no-show, no-call,no-refund"!!!!!?? At the time of writing this, I'm preparing to drive to get refund owed to me. I'm contacting Best Buy and Samsung corporate as well as the Better Business Bureau. Geek squad management not not only dropped the ball they lost it, not sure they even realize they are on a team. Oh there's no way to contact the store by phone. I pretty sure I know why!!!!

Sounds great and geek squad did an awesome job. Looks and sounds great.

The agents connected and now get great sound. Yes!

Agent was on time and was courteous and professional

Last time we had someone install a TV, Blu-Ray and wifi we had extra wires everywhere. Also had to have a page of instructions on how to use. This time the Geek Squad came got rid of the extra wires, made suggestions about other items we had. They hooked up 4 items seamlessly and only have to use 2 remotes one of which is for the DirecTV box. They even moved the old TV and other items to the other room. Recommend them highly!

Hooked up everything and made notes for easy chess to the next steps in my repair

Explained setting to me I didn't understand. Great help.

It is amazing sound bar. It sounds like your at the movie.

Chris was wonderful getting my new tv, Roku, utube tv and all set up. Even better, he was patient and encouraging to this senior citizen to be able to operate all the new equipment and gadgets.