Customer Ratings & Reviews

Very satisfied with the geek squad installation of my sound bar

Justin Redd did a fantastic job installing the wall TV bracket and set up my cinema stereo system. Justin had everything he needed on the truck (no running to the store for additional cables or equipment). He and the young man with him were courteous, safe and efficient. Everything works wonderful.

She checked 2 computers and went over my tv. we were cmpromised and the person said they worked at Best Buy and Geek squad. Not good for me or you!!

Geek squad did an excellent job on my audio setup along with my tv mount. Everything sounds good.

Responsive and came on time. Had some issues attaching speakers to stands (speakers too heavy for stands).

This guy was a true professional he took time to make sure we understood functions.

On time, prepared and the equipment necessary to do the job and deal with the unexpected. Polite and professional. Sean really cared about performing the tasks correctly and made sure it looked right. I was so impressed with Sean and the end result, that made sure that my brother, who purchased three TVs and other equipment, asked to have Sean come in and install. He did get Sean and was really pleased as well. I will but again and make sure Sean performs the install!!!

wish i had a soundbar for my other tv. never knew what i was missing

Very friendly agent accommodating and friendly. Helped incorporating older equipment with new installation.

Arranged for Best Buy home visit to advise on TV and audio options for newly remodeled interior of our home. They recommended a Sony 75" for the kitchen/breakfast area, together with new Sonos sound system and in ceiling speakers. The TV and audio system was professionally installed by Best Buy. Very happy with their work and the team of installers. Sonos app added to smartphone for additional control.

He could not get my sub woofer to connect. He told me I would have to replace the entire sound bar. HOWEVER, at the store I was told that I only had to replace the sub woofer.

Outstanding Bose sound bar great price. Sound is outstanding.

Removed old wall mount, installed new wall mount and tv quickly and professionally. Team was fantastic. They knew what they were doing! Connected the new TV to our smart remote and surround sound system. Found software update that were needed for all and completed those as well. Spent time explaining functionality of new TV. I would strongly recommend using them.

Sound bar was hooked up quickly and works great. Probably should have had the Geek Squad check more channels to make sure sync was correct but I'm working through that.

The Geek Squad employee who came out was absolutely fantastic. He got our soundbar installed and set up to our new TV very quickly. He also fixed a few things the TV installer (had been subcontracted by Best Buy as a non-Geek squad member) missed. A+ Highly recommend

The Geek Squad Team patiently explained how the remote works with Sound Bar and they also programmed my sound bar to connect with my fire stick remote whereas I do not need to use the Soundbar remote t all.

Service was great but the soundbar is a loser. It cuts out every time there is a change in the broadcast. It goes looking for the proper sound and thus you miss the first part of the program and the lips are moving but no sound as the soundbar looks for the right type of sound you know doby or whatever.

Technician very helpful in determining issue of background noise and lack of separation from voice.

I got frustrated few times because they keep getting my address and time wrong. Eventually they came Service was great

Technician was on time and worked quickly was knowledge able about the systems I had purchased.