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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7919 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 7,919 reviews
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my sound bar and I am enjoying my new tv with my previous sound bar. The Geek Squad was so fun and professional in installing the sound bar. I had a Vizio sound bar and they thought it might not connect using the new Samsung Tv remote but it did!! I only need to use one remote!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The teck knew what he was doing got my sound just right.and with that sub-woofer WOW,Geek Squad !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are great teachers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great in diagnosing the issue with my sound system. it was a simple adaptation and the surround system was operational. Wyatt was extremely knowledgeable and patient in explaining so many features on my new LG TV. he demonstrated and taught me much. a very professional employee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relocation and connecting my BlueRay player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Geek Squad member came out to my home to relocate and reconnect my BlueRay player that I thought was not working properly. The Geek Squad member was both quick and thorough in accomplishing this task. He also provided some useful tips to try in the future should I experience a similar malfunction. I was completely satisfied with this Geek Squad member!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Very competent operation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a very good job of connecting the TV and soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, fast, professional installation. No mess no problems

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the boys were very knowledgeable and did a great, professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were hesitant at first but glad we made the decision and purchased the service. We had the opportunity to use the Geek Squad on two occasions.. Both times the reps were courteous, complied with the covid guidelines and answered all of our questions.. Took their time to be sure we knew how to operate the equipment. They were very professional...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is not mounted it was setup on top of the TV stand with the soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Addon soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Addon sound bar for below our tv in the bedroom sounds great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, connection, and speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were great - professional, pleasant, and smart! They took care of surrounding areas, moving furniture with caution. They placed covers on the floor and picked everything up when done. The agents connected my TV with the sound board and the TV looks and sounds well as a result. They were done in proper time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    speaker installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service, on time, professional, did a good job

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Installed the sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the sound bar. Sounds wonderful!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    set up of FireStick with a receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this actually went much more quickly than expected. The set up was easy and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered and set up my sound bar and sub did an excellent job! They were polite and professional and answered all my questions. They showed me how to use the equipment as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG soundbar has excellent sound with separate sub woofer!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers were efficient and knowledgeable. They were very helpful in explaining functionalities

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Things went well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent mounted the TV well and ensured the surrounding sound was connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the sound system and installation from bestbuy and had geek squad do the install.Geek squad did a fantastic job and even came back for a quick tutorial when my daughter had a problem turning the system on.Thank you for the splendid service

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Speaker Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers are a real plus to the sound of the TV and the Geek Squad did a good job installing them.

    I would recommend this to a friend