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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7920 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 7,920 reviews
  • Rated 5 out of 5 stars

    Quick, easy and dependable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Branden did an excellent job of installing my sound bar. He was very helpful and well informed. Also, he was very pleasant and polite. I will be requesting him for any Geek Squad job I have in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Speaker fir tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sounds in a good shape and size speaker. Excelente

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Optimized the 85"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will continue to use GEEK Squad to my laptops and other electronic devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron, my geek squad tech, brought me a universal remote as I requested, programmed it and corrected the other gliches that the initial agent, Alex, had left behind. He was thorough in his explanations and called me back when I had a followup question. We worked it out by telephone and I'm happy with the service I received from Aaron. Too bad it took 2 visits with 2 different agents to get it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew that set up out TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job with the set up team.My only complaint is that they did not have the parts to hook up my second set of wireless headphones to my DVR . I'll need to buy two components in order to connect it. I'm not able to do install of this device once I buy the parts needed. I'll need to fine a relative or neighbor to do it.It would be too expensive to get the GEEK Squad to come back for that minor issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Queek Squad easily installed soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shane was very knowledgeable and friendly. Installation went without a hitch, he programmed our remote and answered all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a very professional job and answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT EXPERTISE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT SERVICE FOR INITIAL SETUP OF TV AND EXTERIOR SOUND SPECKER SETUP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job setting up the sound bar and subwoofer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Home TV Assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently I needed help from The Geek Squad on a TV audio issue. I called my local store, East Side Tucson, and was treated with prompt, friendly, service. Response time was excellent and the home visit had every working in sort order. I highly recommend The Geek Squad and their knowledgeable personnel.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for sharing your feedback with us and we are happy to hear that you had such a positive experience! We look forward to your next visit!

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    geek squad was great ...installed & had new cable

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed and provided cables available at time of install ....sound also

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every thing installed well and clean and quick and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two very good Techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have never been disappointed with our Geek Squad tech providers. They are always so helpful, knowledgeable and help make the install so stress free. Matt and Reese made our lives so much easier. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound bar is great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar produces great sound and works well with my Samsung TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were fantastic. They were very polite, professional, and informative. The set up our new flat screen quickly to our existing audio components. They were very patient going over all the controls, specially the universal remote. They also set up the streaming channels and made sure all was working properly before finishing.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sound is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have all components hooked up and not the need for more tha n one remote

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    took quiet a will to install many problems delays

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    soundbar is great ..sound for price is just what i like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Subcont agent was too rushed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems with the the first contractor not knowing the products he was hooking up. Called Geek and they sent two real agents to correct the problem. They did a great job and fully explained the remotes and their function. Left a card in case of another problem. The next day the Net Flix Would not load and asked for my password. Caled again, The agent told me to reboot thr router. It worked!!. Great customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They did it all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did all the work, explained the set up and made it easy. Well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who connected my new TV went way above and beyond. They created a work around that made it possible for the TV to fit in a cabinet we had in the house. I can't say enough about their creativity and workmanship.

    I would recommend this to a friend