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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 7,928 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Home service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home install service was awesome very clean quick and well done

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Top of the line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Geek squad set up and programmed system something I was really thankful for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came out and were very professional and helpful

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I got the hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad as usual got sound system installed and dialed in sounds great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daren is the best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daren explained everything. He was on-time and very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taught me how to use everything. Picture changes. Sound and new photos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Audio Installation We Have Ever Had!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We actually signed up for Geek Squad, but were given a 3rd party company for the TV/Audio delivery & installation. They were on time, professional, fast & truly went out of their way to make sure all the connections worked & then took the time to explain everything to us! Highly recommend & the Best Buy Black Friday in July reduced price was a plus!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast clean set-up looks great. Explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Arrived on time, fixed problem, answered questions and corrected a few things for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Membership Has Perks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to install my TV but a part was missing, The first agent went over and beyond to follow-up and find me the missing part. The Geek Squad Service also came in handy when we went to purchase a couple of major appliances a month later. We received discounts on the setup and haul away. I have yet to fully use the benefits of this service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed theater sound. Great professional service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents installed everything perfectly. They took my concerns into acccount and they advised me on how to make my installation the best it could be. They were friendly and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv fairly quick and everything was done like a pro. I'm very satisfied with the job and I was given good recommendations to set it up better.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad installed my Onkyo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was outstanding ! Very knowledgeable and personable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who connected my new TV went way above and beyond. They created a work around that made it possible for the TV to fit in a cabinet we had in the house. I can't say enough about their creativity and workmanship.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Simplified

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software simplified commands and allowed all the components to communicate better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stephanie was the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephanie came to our home and did a lot of connecting and was extremely knowledgeable about everything she did. She was such an awesome young lady! She also Made sure we new how to work it all before she left us. Highly recommend her and Geek Squad. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great when it comes to the set up of audio. Love the sound!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am going to miss having home service from Geek Squad. The guys who came out knew what they were doing and gave me good suggestions. They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, easy and dependable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Branden did an excellent job of installing my sound bar. He was very helpful and well informed. Also, he was very pleasant and polite. I will be requesting him for any Geek Squad job I have in the future.

    I would recommend this to a friend