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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7920 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 7,920 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Technician was prompt and efficient. All is done.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed the sound bar and all is working correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad called to see if they could come early

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was installed quickly and it's functions explained clearly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The additional sound system makes watching sports and action movies so much better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Preston is a 5 star agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So grateful to Preston and manager Nick for doing my basement install today Saturday. In these difficult COVID times they were professional, courteous and very knowledgeable. They both went above and beyond what was expected. I hope management realize how good they are at what they do and what great assets they have. 5 stars!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Timely, fast and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knew the product well and installed with required adjustments quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Javier and his helper were both extremely professional and very knowledgeable. They explained everything exceptionally well and even communicated that we can contact geek squad and ask for him if we had any questions. We haven’t had any problems and are very thankful to him.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad technician did a great job on setting up our sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes they did a fine job,knew what they were doing and gave good explanations of hor to use all the equipment,parts,and people to contact if i need sny help in the future

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected the soundbar. Havent had any problems with it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, professional and efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to schedule out about a month but the ease of service, professionalism and knowledge was worth the wait. I also received status of the tech online and they called in advance. Both tech were very professional and efficient installing my TV and setting up my sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad young man installed it and went the extra mile that DirecTV didn't and got me in complete control with one remote instead of two. Now that's personal care customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the Win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I got this service....they delivered and assembled the beautiful tv stand, and then easily got the new tv and all the other devices hooked up in no time. They were professional and helpful. I'd still be trying to get all his hooked up...LOL!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend the Squad for setting up the TV & sound system including the remote. They came back 3 times to get it right & suggested we move the sound bar because the sound was bouncing off the vaulted ceiling to other parts of the room. They adjusted the picture & audio & made sure the remote was programmed & we knew how to use it, including any problem solving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair connections

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was quick helpful repaired all systems quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick efficient set up, also reviewed different options. Good service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast clean set-up looks great. Explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came out and were very professional and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HIRE THE GEEK SQAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing a brand new 65" Smart TV and sound bar ($$), certainly didn't want the responsibility of setting it up. Not to mention Best Buy's excellent recycle electronics program. This is a no brainer, the TV and sound were up, working and no mess in an hour (with the old TV and equipment gone). We will use the Geek Squad ALWAYS AND FOREVER! Thank you Daniel & Jillian.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed theater sound. Great professional service!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Home service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home install service was awesome very clean quick and well done

    I would recommend this to a friend