Customer Ratings & Reviews

I would recommend the Squad for setting up the TV & sound system including the remote. They came back 3 times to get it right & suggested we move the sound bar because the sound was bouncing off the vaulted ceiling to other parts of the room. They adjusted the picture & audio & made sure the remote was programmed & we knew how to use it, including any problem solving.

Home install service was awesome very clean quick and well done

Jake Boinura and associate Zaria were expert, friendly agents who answered all my questions regarding the new system and how to operate it. Great service! Thanks!

We wanted the TV sound connected to my husband's hearing aides, but it couldn't be done. The Geek tried a couple of ways to do that, but it didn't work. So, different hearing aides must be purchased. The service was good and the Geek explained what needs to be done. We were pleased with the service.

After purchasing a brand new 65" Smart TV and sound bar ($$), certainly didn't want the responsibility of setting it up. Not to mention Best Buy's excellent recycle electronics program. This is a no brainer, the TV and sound were up, working and no mess in an hour (with the old TV and equipment gone). We will use the Geek Squad ALWAYS AND FOREVER! Thank you Daniel & Jillian.

Nate texted me when he was 10 minutes away, and arrived on time. He had everything he needed, which was mostly his own expertise. He set up the audio for my TV/Receiver in pretty smooth fashion, even though the receiver had some presets that puzzled us both. He worked through them and had us set up in no time. Great work.

Had an issue with my sound bar and geek squad solved my problem.

The guys came out and hooked up everything all together. Works great!

the agents mounted and set up my television and sound bar. Things were working well when they finished the job, however, after a few days we needed for them to come back because soundbar was not receiving sound. we were informed we needed a new sound bar. I was a little annoyed. Brought new sound bar it was installed and and so far so good.

Richard from Geek Sqd. came out and installed the new sound bar since I had never done one before. Great and fast work.

We actually signed up for Geek Squad, but were given a 3rd party company for the TV/Audio delivery & installation. They were on time, professional, fast & truly went out of their way to make sure all the connections worked & then took the time to explain everything to us! Highly recommend & the Best Buy Black Friday in July reduced price was a plus!

Geek Squad Agent Michael evaluated and improved the connections between our 15 year old Bose home theater system and the new 4K Sony reciever, Sony 4K DVD player, and DirectTV system. He also recalibrated the speakers. His attention to detail improved not only performance but also appearance of our entire home entertainment system. Excellent work! Very happy with results.

Daren explained everything. He was on-time and very professional.

Geek Squad expert "J" recently replaced our Sony Soundbar and Subwoofer under extended warranty with new units. She was very polite, yet professional, during her work. My wife and I are delighted with "J's" work and the speed she accomplished it. Thank you.

Great picture and the price was very good. Installation was simple and easy.

Perfect installation. Mounted my Sonos Playbar exactly where it needed to be. Once the sounbar was mounted he programed it to the television and the sound is amazing. Marc Buquoi also installed my 75" Samsung TV without a hitch. Would highly recomend him for any future installation I might need.

The guys came out and hooked up my sound system in no time at all and did a great job. Even pointed out that my tv was able to get more free channels through LG channels on the internet. Great job guys...thank you.

Wow what great customer set up given by the Best Buy team. Very professional and explained everything to us. We had the best experience.

The Agent was outstanding ! Very knowledgeable and personable

The tech agent set up the TV but was very late arriving to my home. He did not really explain to much and was in a hurry, as he said that they were going into overtime as they had other appointments that day, I guess I was the last customer of the day, but I called in the morning and the evening before my service appointment.