Customer Ratings & Reviews

set up my unit perfectly in short time and cleaned up after

I purchased an entire entertainment system for my family room. Geek Squad came out the following day to install a receiver and sound system. Within an hour they were done! Could I have done this job myself? Yes but I might still be working on it. Geek Squad was thorough, complete, professional. I am completely happy customer!

Roku soundbar for our Smart Roku TV, which were both set up by the Geek Squad. Kudos to the Geek Squad, they did a terrific job. We are very happy with the Roku sound bar.

Two agents arrived right on time. I told them want I needed done and 1/2 hour later they were done. They volunteered to take the sound bar trash with them and answered all my questions. Great Job!

We recently sold one of our two homes, so we wanted to consolidate equipment from two systems into one. The agent helped us determine which pieces of equipment to use in our current system. He spent a lot of time getting things connected, but probably not enough time making sure we understood how to work everything in our new configuration.

Taught me how to use everything. Picture changes. Sound and new photos

The agents went above and beyond. The sound is great

This sound bar replaced an old surround system, Bose is the best!

Best Buy has the WORST customer service where Geek Squad is involved that I have ever encountered. Now, this isn't about the technician who finally came. This is about scheduling an appointment/ no show/no communication/ you're NOT ALLOWED to speak on the phone with a store manager?????/ only to wake up the next morning to find its been rescheduled for six days later, still eithout any communication from Best Buy. The customer service "chat" site and phone agents are a total joke. They can tell you nothing about why this is happening. HORRIBLE customer service,HORRIBLE communication....I will never recommend Best Buy.

The technician made it very easy to use our new product to it's fullest potential.

The geek squad as usual got sound system installed and dialed in sounds great

Gill & David did an amazing job! They were helpful, kind and extremely knowledgeable.

Excellent sound. Geek squad set up and programmed system something I was really thankful for.

The setup of our soundbar by Geek Squad especially Nolan was so efficient and they are so helpful. It is a pleasure to have this set up our soundbar. They are the best!!!!!

The agent knew exactly what to do and how to do it

The agent quickly resolved my problem and gave me information that will help me resolve this myself in the future.

Very knowledgeable and outstanding work !! Great Job !!

The annual contract with the geek squad is an outstanding value. They have done so many things for me both in the store and in my home during this year. The set up of my very good but aging stereo system was fantastic. I was impressed that they even know how to set up an older model. I can’t recommend the geek squad highly enough.

Don’t see how the sound bar could have been proper spacing as level as can be. This day any age workers are as concerned with a job well done. Not the case with geek squad.

The technician was prompt and accurately assembled my new sound bar and base. Downloaded data to my phone, gave me instructions regarding the remote control and in 30 minutes it was complete.