Customer Ratings & Reviews

The agents connected the sound bar and checked it out thoroughly.

Geek Squad did an awesome job. We certainly appreciate their help.

Excellent crew of two set up my new tv, soundbar and other devices. They made it look so easy and it has worked flawlessly since. They were very fast and right on point with the scheduled time. They even helped me carry my old tv upstairs to my daughter's room. Thanks again, great job!!

No problems. Love the sound. Easy setup. Love being able to adjust bass & sound.

Excellent Technician, movies sounds better than ever.

The team that installed and set up our new sound bar system were awesome. They were polite and professional. They addressed any concerns we had and answered our questions

The guys came out and hooked up my sound system in no time at all and did a great job. Even pointed out that my tv was able to get more free channels through LG channels on the internet. Great job guys...thank you.

We had problems with getting the audio to sync with the video, which was really annoying when watching talk show programs or action movies. Replaced the sound bar twice and still had problems. Finally, the Geek Squad got it working perfectly!

Showed up on time, did a very clean and professional job!

Agent was very knowledgeable, friendly and helpful. He diagnosed the problem with my sound bar and solved the problem. He also adjusted some of the settings on my tv, and asked if there was anything else he could do for me. I would highly recommend Best Buy’s Geek Squad service.

Purchased a new sound bar for my TV because I didn't like the sound coming out of my 7 year old sound bar and thought I needed to upgrade. Geek Squad guy sowed me how to use the sound bar remote to fix the problem, saving me money on a new one.

Grant Garrean successfully installed a Yamaha - 630W 7.2-Ch. 4K Ultra HD A/V Home Theater Receiver - and reprogrammed my Harmony 900 remote to control the receiver functions. He came back to correct the control of the second zone. Grant was efficient and knowledgeable about the set up required. I am happy with the performance of this receiver.

I did not need a TV mount but to fix my Sono sound bar. Unfortunately, the Geek squad guys did all they could but, I have to call and return my Sono. Best Buy website and service center need to be able to select better service call specific requests and alerts. Geek squad guys trying to get my refund for TV mount set up.

We were extremely pleased with the service we received, have used your service several times in the past few years, and have always been pleased, Thank you.

We were having issues getting our sound bar connected. Called the Geek Squad and they had it up and connected very quickly. We have used Geek Squad for computers and speakers in the past and knew we would get great service. Thank you Geek Squad!

TV is not mounted it was setup on top of the TV stand with the soundbar.

Convenient having everything you need in one location. I’m not electronic savvy however I’m constantly purchasing items the internet me. Best Buy’s techs connected everything I’ve purchased. Now that a service Ivan count on.

Install went great. Had an issue with a sonos arc which didn't work properly on my samsung tv. required a second geek squad visit. we switched the sonos to an lg tv and it worked properly. no idea why but geek squad fixed it. consider getting an annual plan so geek squad installs are heavily discounted.

The geeks came into my home and made the tv and sound beautiful.

The guys who installed our new 65in tv were vert polite and really knew their stuff. They had the new tv up and running in no time flat. They also were very helpful in showing us how it worked. They were also fun to talk with.