Customer Ratings & Reviews

sound is perfect for my room,makes the hdtv experience even better

The Geek Squad just installed 4 Klipsch in-ceiling speakers in my bedroom. Both guys were professional and clean! Made my wife happy. They wore shoe covers and cleaned up before they left. They showed up on time and did a very clean install. Very happy with the service.

Most of the time when I have Geek Squad come by to install new tech, I have absolutely no problem with my installers. This time, that was not the case. I asked to have a new Samsung soundbar installed to improve the sound from my Sony TV. Yes, it's a fairly simple install, but honestly, I wanted to ensure it was connected properly to avoid any issues. When the agent arrived, he did the setup, but he failed to check all the components -- specifically, the remote control. I shouldn't say he failed to check it; he did. AND IT DIDN'T WORK. The remote wouldn't increase or decrease the volume, it didn't change the volume on the subwoofer, and he couldn't get it to change to different presets. He kept pointing the remote at the soundbar -- nothing. After about 10 minutes, he shrugged his shoulders, declared it done, and left. I spent the rest of the holiday season becoming increasingly frustrated with the soundbar and recently returned it. Had the Geek Squad agent finished the job or admitted the remote wasn't working properly, I might still have the soundbar I had wanted in the first place. Very disappointed in Geek Squad.

Service rep provided great service, and made good recommendations

Installed with my tv. Only way to go on these ecpensive electronics

The sound is fantastic ! The units are the right size also.

Agents mounted my tv and connected some peripherals, couldn't figure out the computer, told them I would do I but for some reason, Samsung will not recognize my computer. Need to talk to the geek squad on this one, never had this problem before.

The agent connected the Sonos sound bar in a quick and efficient manner. He cleaned everything. He was quite proficient in in his explanation of the system. He was very careful in demonstrating the installation and use of the Sonos App and the various settings and use

I have met with 3 different Geek Squad Employees form the local Best Buy store in Pueblo Colorado. All 3 employees have been Very Professional, Polite and answered every question that my wife and I asked. Each install was done quickly and correctly

The technician was prompt and accurately assembled my new sound bar and base. Downloaded data to my phone, gave me instructions regarding the remote control and in 30 minutes it was complete.

The Geek squad is fantastic. They are totally professional and extremely knowledgeable. But best of all they do their work as if they were doing it for their own family. They really listen to you and do everything possible to make you satisfied with their work. I highly recommend using the Geek Squad for your smart TV system setup-5 stars

Thank you Geek Squad for installing my Sound Bar Excellent Job

Erin configured our surround sound receiver and home stereo system and made sure that all the functions were working. And informed us of the items that were not working. He was on time and very friendly and if we have any further problems we will request him to come over and check it out. Two thumbs! Thanks a lot!

Very happy after the Techs connected our new LGTV55" remote control to our Soundbar system. With the old TV we had to use 2 separate remotes, and now we only need one remote to turn on the TV and soundbar together. It's so convenient now. Thanks Techs!

Rob did a great job installing and explaining as he went along

The most recent soundbar setup by Tim was perfect…had some issues with the initial product & setup but the recent setup for my replacement soundbar was fantastic!

We are extremely pleased with the in-home Geek Squad Tech service. Tech Mitchell was very respectful, knowledgeable, and professional in setting up our television purchase. We were so impressed with him we requested him again when we purchased audio equipment. Thank you for great service!

The geek squad was sent to make sure our TV and sounder were properly installed which was previously set up by a Best Buy 3rd party service. The geek squad made sure everything was set up properly and eliminated a lot of cable that we no lingered needed. They did an awesome job.

Set up was completed to accommodate my audio needs

Service was great, sound bar is just enough sound for my 60 inch