Customer Ratings & Reviews

Excellent understanding and willingness to share information on the issues to insure a perfect solution.

Thanks for your help. As a senior citizen with limited technical knowledge of todays systems appreciated the Geek team member setting up my system.

I set this up by myself and I had a little bit of help when knocking Joshi baby talk to me over the phone they help me guide me through the setup I'm very happy

The tech was personable, very intelligent, problem-solved, met all of our expectations -- in fact, exceeded them.

Installers did a great job. They adjusted everything we’re quick very informative explaining how to use equipment and cleaned up where they worked.

We wound up not having to use this soundbar. A tech came to install it and a was able to retrieve a code so we could use our other older one. We were happy about that.

The Geek Squad arrived on time and completed the install. They were polite and very friendly. Everything was explained and when they left we had a full understanding of how to operate our new TV. There was no mess left behind as they took all the packaging with them. I would highly recommend their services to anyone.

Great Service by Technician-personable and well informed

Excellent job by the guys! Great surround sound system!

Take the time to answer all questions and to explain other features

Thankfully after one (failed) attempt by geek squad agents to install and hook up our surround sound, they dispatched Mark. He was very experienced and was able to get all our equipment working properly. Plus he walked me through all the features on the remote and made sure I knew how to operate everything. Bravo Mark, awesome job!

visit was great and sufficient and he was very helpful

The Geek squad did a wonderful job setting up my TV and speaker

Service techs are neat and clean with work. They worked efficiently. Everything was done correctly the first time around.

Good quality, a bit pricy I think since it is just better sound, no "enhancements".

He was a great technician and was good at what he did

Great job The repair people who came to the helm did a great job

They set up my A-V receiver and everything worked well.

All around Great Team. Buying the consultation plan was the best thing we did. Chris is a Fantastic Company Rep. Alex , Jerrod are Fantastic Installers. This Team has the ability to do Great things for Best Buy. Our family will not go any where else. Price isn’t an issue because of the Service and Excellent Communication Thank you all

First TV didn’t work properly and thankfully I was within 15 days of purchase which allowed it to be replaced with no issues. I didn’t take out the insurance on the first tv but quickly bought it for the second. The second tv has been great. Love the color better on the new one as well. I think I just got a lemon the first time, but Best Buy and the Geek Squad were awesome.