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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad Do Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enrique the geek tech is solid. Organized all my cords for a clean look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have an home theater system that I purchased from Magnolia some years ago. When it came time recently to reorient the components during a remodel, I called Best Buy to do the job. From estimate to completion of work, they were pleasant, professional and great to work with. The work was top-notch and our entertainment space has never looked better!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad are the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jasmine and Jason were the best! Everything was set up with great skill, expertise and professionalism! They made sure we understood how to use the television and soundbar system. Everything was explained thoroughly. Love the Geek Squad! Wow! They are incredible ! Kudos to the Geek Squad and Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly, very polite. Removed old tv & hauled it away, mounted new tv & connected all my existing devices to new tv. Also zipped tied loose & hanging cables.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent stud finding! So glad I chose Geek Squad to install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    soundbar setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy geek squad was quick & fast & explained everything! exactly what I want & the price I wanted to pay!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by Alex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex did a great job with sound bar. Very helpful with instrhctions

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Theater sound is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System puts you right in the action. The sound surrounds you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad were incredible; amazing. They set up the sound system. They answered all our questions. They explained everything. They tried every option we asked about and got the best results. They were patient and true experts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were extremely professional. Even though Best Buy messed up my orders by separating the items for different days but the technician was able to work things around so he did fixed everything on the spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our soundbar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great - and SO helpful in making sure we understood how things worked! They really went above and beyond what we expected. Yadi was terrific!! We got extra tips on how to manage controls...just super.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my home entertainment equipm!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sarah from Geek Squad installed all our home entertainment equipment and wired it! Sarah is a rockstar and was extremely clean with all the wiring. You cant’t see any of it! All of my equipment is controlled on 1 remote that my whole family can control. Best Geek Squad tech ever!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Completed new TV & sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service techs , very helpful & respectful, unable to complete on first attempted set up but they were persistent in getting us what we needed & thought we had purchased in order to give us a great set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Missy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came out was professional, friendly, and knowledgeable. He walked me through all the setup and how to solve minor issues it any.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Home Theatre Setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe set up the home network for my new Sony 75" TV, and he did an excellent job. He showed me how to work everything and made sure I was comfortable with all the settings and controls before he left. He was careful with the equipment and was always very professional. Thanks, Joe!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike the Geek was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike Mumford was super helpful with connecting our satellite to the TV, answering questions, and giving suggestions for better TV viewing. Spent as much time as WE needed to feel confident and left a number for us to contact him if we needed any more help. Definitely going back to Best Buy to purchase another TV wall mount and ask for Mike.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Experience with the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was professional, knowledgeable and friendly. After he hooked up my sound system he offered some guidance on getting my DVD/CD player hooked up when I get a bridge. This was my first experience with the Geek Squad and it was a good one!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confident my electronics perform 100%

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to be confident of all my current equipment & tech support to guarantee full top performance of all my Best Buy Electronics,,, professional COVID safety protocols on time great communication friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for installation of products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were wonderful! Very knowledgeable and nice. Had to return 3 times. My TV did not have correct input, so they advised me which soundbar to buy and came back to install the new one. Also came back to adjust settings - all at no extra cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Great Install Service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys continue to impress with their install services. I have used them time and time again, and will continue to do so!

    I would recommend this to a friend