Customer Ratings & Reviews

The two Geek Squad techs that installed the surround did a fabulous job. Very nice guys, took extra care to protect my things, floor, equipment, etc.. First time ever using them and I WILL be using them again. I have fixed a soundproof room downstairs and that's the next project. Best Buy will set that room up also

Joe and his team arrived promptly, and got the job done efficiently and expeditiously. They were funny, friendly, professional, and helpful—teaching me about my equipment before leaving. This type of customer service is one reason I love Best Buy and Geek Squad.

The three young men came in and unpacked everything then told me I didn’t need a wire so they returned it to the store. They set up the sound bar even hiding other wires. Great service. They went through the use of the product.

They did a wonderful job! Thank you very much!!!!!

Douglas did a great job, his recommendations were perfect, very knowledgeable throughout the installation process, he is an asset to your organization. Douglas should be considered for a promotion to his next level.

So glad i had the geek squad there to put it together for me and explain how to work it, if it wasnt for them i would have been lost and frustrated...

The agent came out and programmed my DIRECTV remote to sound bar which is nice but didn’t fix the issue of it not connecting to the TV. Just said they don’t fix sound bars.

The Geek Squad are truly professional and I am more than satisfied with the workbthat was done. I highly recommend them.

Your representative was able to find the last product you had in the store that I asked for. He also assisted me in the purchase even though I forgot to bring my credit card. He even remembered me from a previous visit.

Once the TV was set up they connected all my components to the system. They actually did a speaker set up also. Once everything was set up they went through the whole thing with me and made sure that I understood everything. System works great, probably couldn't have done it by myself.

Excellent understanding and willingness to share information on the issues to insure a perfect solution.

Your Geek Squad Rep was extremely patient and helpful with me. He went above and beyond to answer my questions to make sure I was making the right purchase. Love the Bose speaker!!

The agents connected my phonograph, DVD, CD, and VCR players to my stereo receiver. They wired my speakers and hooked all components to my TV. Then they even wrote me instructions. They were prompt to arrive, efficient in their work and very polite.

I LOVE the Geek Squad. They have come out for each delivery and installation and they have gone above and beyond with their help, explanations and installation. Worth every penny

This was handled in a professional manner. All my questions were explained so that I could understand the answers. This purchase was bought by me because of showroom enhancement provided by a demo example not normally purchased because of the high quality being expensive

The Geek Squad went over and above the installation! I was so impressed that I called his supervisor after he left and wrote an excellent review on him. Its been a few weeks now and I forgot who my Geek consultant was, sorry. I have raved about this service since. Thank you!

Needed our audio setup to work with new TV. Geek Squad did an excellent job and created a new setup which allowed me to do with less cables, but still have all the functionality I desired. They did this in about half the time they anticipated. Great job!

The tech -- whose name I have forgotten -- came when he said he would and was friendly, courteous, and very knowledgeable. I'm 82 and can no longer do this kind of thing myself, but I was glad I bought the service as he knew some things I should have but didn't.

The agents provided validation of set up requirements and use of all remotes (Service provider and included TV and Sound Bar). Very helpful to enable operating a Smart TV. Highly recommend using their services.

My Geek Squad guys were excellent! They hooked up our sound bar and even told us the best sound bar mount to buy from Best Buy! We love our new sound bar. The first show we watched with the new sound bar was Jack Ryan on Netflix. It was awesome!