Customer Ratings & Reviews

The reps installed & connected my whole entertainment system, got everything up & running, & connected to the internet in no time, then came back to do a minor fix-it after the Direct TV installation messed up the internet connection. I'm so glad I paid for Geek Squad set-up & service!

I had never utilized the Geek Squad before and like anything new, had some hesitation. However, the technician who was sent to install the product that we purchased from Best Buy was personable, friendly and tech savvy. He did a great job in getting the product installed and making sure it worked properly before he left.

The three young men came in and unpacked everything then told me I didn’t need a wire so they returned it to the store. They set up the sound bar even hiding other wires. Great service. They went through the use of the product.

Person set up my sound bar. He was very neat and very knowledgeable in explaining everything. Thanks to him he proved why I need this service.

Technicians were great with the set up. They hid all the wires and explained how to use it in a friendly manner.

Very quick and efficient! They set up the TV and sound bar super quickly!

Everything was delivered and connected properly. The technician stayed until we were all satisfied with the setup. Also, took the old TV which was so helpful.

I purchase "Total Tech" because the techs totally rock. The service they provide, hassle free, truly makes me feel valued as a customer. Very knowledgable, professional, courteous and respectful.

The Geek agent mounted my SOUNDBAR and have it connected to my home theatre system. Did an excellent job of optimizing the nice features of my home theatre system.

Great sound. Excellent installation by Frank and Richie.

This was the best of Geek Squad service!! Thank you Vivienne!! I am now able to enjoy my system and it is working as well as the day you were here!! Thank you! Thank you!! Thank you!!!

Well done by a thorough, patient professional. Oddly enough, the installer turned down my offer of technical device on the grounds of my not having any experience.

Really like the Best Buy set up teams. We have had multiple of them come to the house and they are always great!

The geek squad guys and gals are the best. They're always efficient, knowledgeable & respectful. I'd recommend their services to anyone.

The agentS were great setting up my New receiver to my new tv. Had a couple of extra stuff needing to get hooked up and they were great. They Came when They said and didn’t take long at all. They wear their gloves and masked and I felt safe while they were here.

The agent who installed my sound bar was friendly and respectful. He arrived in the time slot I had selected. The installation was fast and he made sure I knew how to operate it before he left.

The agents mounted the sound bar and tv perfectly! Thank you Shawn and crew!

The geek squad agents installed all my equipment nicely and professionally i have no complain. They are great!

The agent came out and installed the soundbar - and knew enough to get an update to the software to correct connection problem - something I did not. VERY thankful that he did - avoided an unnessessary return.

I bought 5000 worth of electronic and paid $100 to have items delivered and hooked up. The guys did a great job of setting up my TV, soundbar, and my other products. They took the time to ask me questions for TV set up and explained the remote. I am truly impressed with Best Buys new service program.