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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 7,928 reviews
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very respectful and friendly. They cleaned up after them selfs and made sure to answer all questions. Great guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 guys that came out and the ones I talked to on the phone were just amazing. Answered all my questions even 4 days later. They came out to my house every day for 4 days just to show me how to use all my new stuff. Not the typical service that you see nowadays.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent did mount my tv and sound bar and my DVD device I feel they did a good job. thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstandingly courteous and professional !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Tech, Marc was highly professional, knowledgeable and courteous... Our service call was done seamlessly! It makes such a positive experience when everything involved is explained as it was... I do highly recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John Majneber

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason Ramirez explained Samsung soundbar and potential and installed it flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my sound bar system quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad outstanding Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job and I would highly recommend them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time and right!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician was right on time and he got my equipment up and running immediately! He was very knowledgeable, courteous and even ended up doing a few things to make my entire setup perform at full capacity! Great service and worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reset sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a power outage and could not reconnect the sound bar system The tech came in and reconnected it and showed us how to reset it in the future

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and configured a curved soundbar. The soundbar itself turned out to be defective but not the installers fault. Was just poorly designed. Subwoofer kept randomly disconnecting and started makimg a strange machine gun like sound...bizzar...returned, replacement did the same thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn’t work out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t Set the sound bar up Wasn’t compatible with our system It was returned to the store

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents installed all my equipment nicely and professionally i have no complain. They are great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Guys were excellent, happy professionals!, they took their time and made q quality finish that will last years.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless sub woofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He could not get my sub woofer to connect. He told me I would have to replace the entire sound bar. HOWEVER, at the store I was told that I only had to replace the sub woofer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos sound bar installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad dudes did a quick and effivient installation, as well as provided instruction on how to accress additional functions of my Sonos system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problems so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup went well. The people doing the setup were friendly and knowledgeable. They explained stuff in a way that was easy to understand and follow. I haven't had any issues with the soundbar since and don't anticipate to have any, any time soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad met our need perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my sound bar and removed all my unneeded items very efficiently. He was very helpful, knowledgeable and capable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Installation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very helpful and set up the sound bar expeditiously and without difficulty. He explained how to use the settings and was clear in his explanations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad team are great to work with

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not say enough about the two guys that came out to set up my sound system very knowledgeable, friendly and made sure we understood how the system worked before they left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad guys did a fantastic job hooking up everything to our TV and making everything run smoothly. They walked us through everything so that we felt comfortable handling all the remotes.

    I would recommend this to a friend