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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 7,928 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did the job that I couldn’t. Imagine not being able to connect a soundbar Also they explained to me what I was doing wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were very helpful and knowledgeable during the process and answered any questions we had. They helped walk us through the steps to operate our system when they were done. Would recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved the issue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad was great! The team really knows the electronics business of TVs and Sound Bars. They were helpful and answered all of questions to our satisfaction. Highly recommend the Geek Squad Team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt, efficient, professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent arrived promptly, and had my TV, DVD and stereo system connected / wired in no time. He even wired my TV to my stereo speakers which was an unexpected, but greatly appreciated "bonus". I wouldn't know where to fault the Agent or his service...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech was awesome. He knew exactly what he was doing figured out the problem and fixed it in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great response with Geek Squad with this set up. I highly recommend them as there is no way I could set this up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brandon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek tech was the best.superior knowledge of the. Product,exuding total quality ,and pride in his actions.make a customer feel as a honored person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As always, my Geek was perfect! Thank you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know when I call Best Buy Geek Squad they will always do exactly what they are supposed to do in the least time. I usually have the same one and I consider him indispensable for my tech installations and problems....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High praise for a job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your man went through the full process of making sure my audio system was tuned for the best listening pleasure. He included sound checks that others missed or excluded. I would certainly have him back if required.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service. The members of the Geek Squad explained everything they were doing and made sure everything was working correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound Bar (polk) excellent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and Sound Bar (polk) connected it to all my devices with a lot of Knowledge and the services was Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third time the geek squad has come to my house. and this is the third time I've been highly satisfied by the work they've done. This time they installed my sonance 1250 amp. Again I couldn't be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivered and setup our tvs and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivered and set up our tvs and ssound bar and tv stand Knew exactly what thay were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoyed having the Squad set up my sound bar. They made it look so easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny went over everything as he was working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Geek squad agent did a Great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad agent provided me with the utmost in service and expertise. He took the time to add plugs to the wiring and his understanding of the equipment and features was apparent. We are very satisfied with the equipment and the sound balance of the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected our Sony sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Elvis connected our sound bar. Great technician!. Explained everything in detail in a way we could understand it. Thank you, Elvis!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived even before the TV did! They waited patiently and set it up as soon as it arrived. They connected the TV, all my other video components and my new sound bar....and took the time to explain how to manage everything. Well worth the price!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everybody loves the Geek.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can say nothing bad about the Geek Squad, they are the best at what they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam did a great job and answered all our questions. He helped make sure the tv and soundbar were centered on the wall and working properly.

    I would recommend this to a friend