Customer Ratings & Reviews

The agent arrived on time, and was very helpful. We apparently had set up the sonos soynd bar correctly, and didn't know it. But he showed us how to use it, and answered a lot of our questions in a kind and thoughtfulnway. Great service and petson

The sound bar setup was excellent but the mounting of the sound bar could have been better. It was mounted with the wrong anchors for the surface where it was being mount. Had the correct size bolts/screws and anchors been used, the mounting would have gone a lot smoother and a bit more neatly than what it was. It’s mounted and it works well but the mounting could have been better and done a bit more neatly. For some reason, the installers were not aware that the sound bar was to be mounted on the wall.

The representatives that came out to help with my sound bar were fantastic. Very helpful, knowledgeable, and courteous. I can't thank you guys enough, something simple for them that I simply could not figure out.

didn't originally think I needed a sound bar but now that I have it I'm very glad I added yo my order

Great Service! They were very knowledgeable and patient with us in setting up the soundbar and showing us how to use it.

The installer knew his job and did it well. I can enjoy the effects the sound bar produces.

Chris is very knowledgeable, very friendly and helpful. He solved the all problems. I tried set up by myself and had the problem to add the subwoofer and couldn’t connect it to the TV since I used wrong cable and wrong internet. I have Wi-Fi mesh at home but I still choose Verizon router that cause all problems. After talking Chris I learned lots. Now I have my Chromebook’s connected to TV by myself.

Sound Bar is Great quality, enriches my LG OLED experience! Perfect installation by a Geek Squad Pro!!

The service was good, but I don't know if it came with a remote or not. If it did, then I did not receive it. If it didn't then the service was excellent.

We are very pleased with the quality of service and care the two GeekSquad specialists provided. From beginning to the end - first rate. It was obvious they were well qualified and they took special care to give us all the support we needed to use the equipment and answered any questions we had. When they left the area was completely cleaned up and they left a card in case we needed further support at any time. Amazing!

We have an older sound surround system that hasn’t worked in years. (Not purchased from Best Buy.). Finally broke down and made an appointment. Richard was fabulous! On time, polite and knew his stuff. We showed him the system and how we wanted it to work. We had to reschedule because we needed an unexpected part. Because Richard was so good, we requested him for the second visit and was willing to wait and extra day for him. Happy to see him return. Didn’t take long for the setup. Richard also reprogrammed a remote and we were rocking and rolling! Yeaaaaaay Richard! He’s the best!

Easy to install. Took like 15 minutes and most Vizio tvs are easy fit compatible

The guy was on time and courteous. He discovered why my sound bar wasn’t working right away.

The installers got the sound bar working but they were very rude to each other, and not in a humorous way.

The sound bar is excellent. For some reason the one I bought stopped working about 6 months after installation and I had to buy a new one since the warranty had expired. Geek squad was excellent.

Excellent sound a lots of power and a great price. Makes watching television much more enjoyable.Music sounds great and very loud too. K

Young man from the Geek Squad arrived on time and was friendly. Great service and had our speakers connected as well as providing operation information.

The Group set up the new TV and connected my old Vizio sound bar, easy-peasy!!

My Geek Squad was efficient and helpful - he completed the job quickly and I can use my sound bar easily again!

They did a good job. It would have been better if they spoke only English to each other in front of me instead of the man only speaking Spanish to the woman who was bi-lingual and seemed to be in charge (I have no idea what they are saying???). I can understand that in Mexico but NOT in VERMONT!