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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek squad set up my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and set up came in on the appointment time and were very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine and I would recommend this product to any adult. I was glad the salesperson helped me with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job of repairing my computer and saving my info. They were professional in every way. They gave a due date for repairs and you were able to pick up your computer at the designated time given.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick fast easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad has the best staff when they come into your home and install anything. answer questions and its a breeze. I wouldn't have anyone else do installs in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technology world changes so quickly we try to stay current but the Geek Squad is our fall back professionals. Communicates when they will arrive, what they find the problem to be or how they will install, clear simple instructions on how things will work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    close, but still needs work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From booking the service to the person who came to our house, everyone was professional. Our only frustration is that the TV continues to go blank for a couple of seconds then the picture comes back. After we experience this and turn off the TV a couple times, it stops doing it and everything is fine, it's simply frustarting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hung my new 85” Samsung and hooked up the sound bar as well as all other devices. They were quick, cleaned up after themselves, and made sure I was well versed on how everything worked

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install my sony sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Mounted my Sound Bar and configured with TV and Moreover he was friendly and explained everything in detail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JD set up the sound bar and answered all my questions. Excellent service. He’s a great employee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confirmed soundbar is working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Confirming that soundbar is working fine. Because I had doubts in beginning

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ramon provides great customer service. He is teaching new guys the same level of commitment. He deserves a raise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed a New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good work by the Squad installing a new TV and reconnecting a sound bar & VCR

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a very awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents inastalled it quickly and perfectly in my time frame for my schedule and it works looks and sounds great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Dennon receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my Dennon receiver and set it totally up. It is Bluetooth and wifi. He even set up all the saved radio and sirus xm stations for me. He was very friendly and so very helpful po ful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somewhat lacking in tech, I chose to have the sound bar installed by BestBuy. It only took him a very short time, while I'd still be working at it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The AWESOME Geek Squad are the BEST!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh goodness ... the superb Geek Squad Agents set up my LG OLED 65 INCH TV perfectly. They were just so kind, helpful and respectful. A BIG BRAVO!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The "instructions" that came with the sound bar just purchased didn't come close to addressing what needed to be done in setting it up with my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not hesitate to have the Geek squad connect my turntable and Sonos connect to my existing Sonos system as they know so much more than I do about sound systems. All my questions were answered, and I learned some new things. Highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad came through!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad helped set up a new audio system. The most confusing part of this was learning how to use the remotes and which one controls what. Had to call up a second time when I hit a wrong button. Guys - remember that you see this stuff every day - this was new to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a wonderful job, connecting the TV ears to the sound bar and TV so they were all communicating with each other.

    I would recommend this to a friend