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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 7,928 reviews
  • Rated 5 out of 5 stars

    Fabulous!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geeks do a wonderful job connecting everything where it should go. I would never be able to do what they do, so Thanks Geeks! Lucky to have you guys around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Connecting Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Tech was awesome and connected my 65" 4K TV, Xfinity Box, 4K Blueray, and made them all work on one controller. The tech walked me through how everything works before he left. I highly recommend the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection Achieved!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad service technicians who installed my equipment were very professional and pleasant. My equipment was also lined up perfectly on my tv console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason, who hooked up the audio correctly, was so polite and knowledgeable that he made the installation easy. We added on remote set-up, which he also accomplished quickly. He showed us how to use all our components. We were super pleased with his service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job would recommend to any that need s to have the greek squad insrall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very efficient and neat with his installation and encouraged me to call him if we had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed and educated to boot! True professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did connected soundbar, subwoofer and rear speakers and showed me how to use all of my equipment. Absolute professionals. Thanks geeks your the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very professional member of your team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installer was quick and professional. Answered all of our questions. Will always use the service. As a disabled veteran, I cannot kneel preventing me from installing the unit. I greatly appreciate the service Best Buy provides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up my tv sound bar and hooked to my tv and showed me how to work the remote. They did it quickly and picked up all the packing paper and the boxes. I am very satisfied with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It sounds funny but they mean business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was installed, operational and running fine before they left. all questions were answered and future inquiries to be answered. Pleased I made the choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my tv and connected all my devices. They showed us how to find the apps and channels we wanted. They also moved the old tv upstairs. They were very friendly and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Program sound bar to my remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs had difficulty connecting my sound-bar to my remote, they claim that it was due to the type of remote I had but that is not correct, my previous sound bar was programmed to my remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech purchase has paid for itself ALREADY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the items that the Geek Squad guys recommended, and it has been a major upgrade. I really appreciate their expertise and kindness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my existing sound bar and ensured everything was perfect before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians did an excellent job setting up my bose sound at surround sound system. The technicians also assisted in setting up a receiver and 2 speakers to a CD player.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installing of Sound System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 2 guys show up and connect the sound system to our TV . I am sure we could have done it but didn't know if it would take more knowledge than we had. We could have done it. Feel the cost for having them come Is to high and I now know we could have done this part.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All went well and then DISH screwed up Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guys are the best. Now if they could only straighten out DISH repair guys. They came after Geek and now my Bose audio is off and I hear only TV sound. I can't afford to call you back to fix what they did.

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 3 out of 5 stars

    My experience was a saga from the date of purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience was a disaster and I still don’t have a TV and Sound Bar that work correctly. I have given up and am trying to live with it.......and the money I wasted on this purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Erik was great and efficient. Knew the product well. Explained performance and features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job getting it set up and explaining to us what to do if we needed to reset the TV.

    I would recommend this to a friend