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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 172 Showing 3,421-3,440 of 7,928 reviews
  • Rated 5 out of 5 stars

    Geek Squad Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job setting up my new TV and sound bar. The gentlemen were very efficient and professional. The Geek Squad is worth every penny you pay for their service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech Brian Lindy did a great job!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was friendly and knowledgable. He did a great job with the installation of our 51 inch TV on the wall and cleaned up the area to the point like he wasn't even there. Thank you Brian! Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Guys!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed quickly, linking all devices and helped us load the APP to our phones. They also patiently explained all function and controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course you can do it yourself but there are somethings that would have taken a week or so in blogs, technical support and online research to figure out what they already know! It's worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sounder reset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a while to correct, but malfunctioning of my sound bar was corrected after trying different options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent attached soundbar to my TV. Works great. Nearly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    billing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the service was great, but I have an additional charge of $49.04 on my mastercard bill that I cannot identify in addition to the $1420,22 for the tv and setup. Need help with this. thanks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BB installed and did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative installed my new TV and the sound bar. Did a good job. The sound bar reverts to off when you turn off the TV or pause a program. Very annoying...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound syncing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assessed the problem of the sound being out of synchronization with the picture, went into the software and resolved the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came in and went right to work. He assembled the turntable and hooked up the speakers and showed me how it worked and what the various controls did. I really appreciated his efforts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my problem quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my problem with the sound bar. He did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnected all old audio equipment and installed new system. Stayed while new system booted up to make sure all systems were operating as promised Both techies were polite and clearly communicated with me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents were very quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job in installing my tv and sound bar as they walked me through its operations I was very grateful for work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SOUND BAR SET UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was outstanding as usual. ALWAYS very professional and do things nice and know what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan and Josh did a fabulous job installing my new television and sound bar into the wall. Juan double checked his work and was very patient showing me all the remote options. I HIGHLY recommend these guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and sound bar sound amazing!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv and sound bar were installed by geek squad did an awesome job were very careful with our things. I would recommend them to anyone. Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad hooked up a sony soundbar and wireless subwoofer to my new sony tv. They were on time and work was done professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed sound bars and subwoofer quic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly satisfied with Geek Squad and installation of sound bar and subwoofer on new TV with ease and efficiency. Equally satisfied with installation of sound bar to fix sound problem on original TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed our surround sound did a fantastic job. We will be using them again for sure!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall ok , there were some issues with soundbar not coming in with tv. Total Connect wasn’t a lot of help either in this instance. I was able to find the fix on google

    I would recommend this to a friend