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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 7,928 reviews
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my TV on the base and did the complete set up for me gave me tips. Great work on my computer also. Total tech is the way to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar and tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great !! they came to my house on time and completed the job and then clean up !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad handled my new TV knowledgeably

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered my new TV and put it all together and placed it on my wall did an excellent job. Very professional and very knowledgeable of what they were doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to return as it cannot be used simultaneously with my tv...there will be a delay in sound output between the tv and sound bar. This will not be acceptable...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad to the rescue! We are committed to them to be our tech backup going forward. Technicians are friendly and most helpful to those of us born before the computer age began.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech showed up on time. After explaining my problems, he set up audio quickly. Made sure I understood operation and asked if there was anything else i needed. very polite, neat and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin Wong of the Best Buy’s Geek Squad is very professional and knowledgeable. He did an awesome job setting up our Sony home theatre system. My wife and our are very happy with the installation. Justin is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Atmos sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 agents set up my 2 samsung soundbars for each samsung tv and suround speakers and showed the remotes how they should work

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents did all the work as always kind caring make me understand what is happening with my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Srrvice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciated all the help and knowledge both Ian and Spencer displayed in setting up TV and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a simple option for set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and set it up very well. I recommend this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work just learn how to tell time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed and mounted my tv efficiently and as quickly as the procedure required. If I have a problem at all with the process it was with the in ability of the scheduler to tell time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave was great. On time, pleasant, very smart and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agency hooked up equipment Wen over everything with me He was courteous I had some questions a day after hpHe returned my call and told me if I have any future. Questions to call him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Geek Squad members. Very experienced and explained everything. Patient and honest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose sound bar set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to set up my sound bar within about 10 minutes including setting up my Cable remote to control my soundbar too! Super nice agent and a quick and professional install!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected my soundbar no problem and explained how everything works. Great if you are buying a TV along with a soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did terrific job hooking up our new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job hooking up our new TV and sound bar. Dont think we could have did set up on the TV without their assistance. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted and hooked up the sound bar, they we quick, and very professional. You could not ask for more!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough about Best Buy's In-Home service. I highly recommend it.

    I would recommend this to a friend