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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 179 Showing 3,561-3,580 of 7,928 reviews
  • Rated 4 out of 5 stars

    VIZIO JUNK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SPEAKERS DONT WORK I CALLED VIZIO CUSTOMER SERVICE THEY SENT THE CALL TO PAKISTAN GOT NO HELP.I HAD NO PROBLEM WITH THE INSTALL

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sonos arc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sonos arc was replaced and subwoofer. Phillip Key was great and the Geek Squad. However we are still having sound issues and not sure this is from the TV or the sonos arc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great job mounting my soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech mounted and synced my soundbar to my television. He arrived on time and did a great job, he wanted to make sure that it was perfectly mounted to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad came in and quickly and professionally installed the tv, the mount, and my sound bar. They were very knowledgeable about it and asked my opinions about placement and what to plug in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and paired my remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is a joy to do business with. I will always be back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new Yamaha RXV-683 and wanted to have the Geek Squad set up the audio/video for several components. Very please with the work and knowledge of Cameron who was friendly and able to answer many of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows audio!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I could have done the audio connection myself my Geed Squad team had me covered and swiftly connect my Pioneer Elite receiver to the TV and adjusted the audio for all my speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great setting up our new receiver. They were professional and efficient. They explained everything as they went and answered our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great showed up on time and fixed my issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knocked it out!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and moved the TV that it replaced to a new room. They were professional, courteous and knowledgeable, making suggestions that were very helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the best installer from Geek Squad, at my home, and he did the best installaction possible in my equipments > Thank you GEEK SQUAD, for so good service and for so good capacitated employees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected sound equipment for my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected the receiver, speakers and subwoofer. They were really professional an polite

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went well the guys knew what they were doing. No problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Courteous Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my soundbar and connected it to my new Samsung Q80 television. He made sure everything worked properly and that I knew how to use the remote to get to all of the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very knowledgeable and friendly. Explained everything to us. Highly recommend him for installation of our TV and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently upgraded my television to a flat screen from an old rear projection set. Purchased a mount as well. First time using the Geek Squad. They did a great job and come prepared if what you bought needs upgrading.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! The sound bar wasn't new. They had to attach it with new materials.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my soundbar quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was amazing I first purchased a different soundbar but wasn't happy with it. So I chose Sonos. Love the Sonos soundbar.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad took extra care mounting my 85"Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV setup seemed to be connected properly, until a few days later we've noticed the Yamaha receiver kept blanking out the sound. We finally just turned off the reciever and now just have tv audio. This TV Bravia sony TV keeps losing sound for no reason, causing me to have to reboot the tv more than a few times a day!! It's very frustrating, After ruining my day and nights of trying to binge watch, I will be calling Best buy tomm. I hope I dont have to pay ANOTHER fee to have the geek squad fix this!! #imfrustrated #thinkingofputtingahammertothisTV #verydissapointedveteran

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up is painless with Geek Squad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents that installed and set up our Harmony remote made it easy fo retired folks. If you don’t want to worry with the details, then this is one of Best Buy’s services!

    I would recommend this to a friend