Customer Ratings & Reviews

The customer service representative was on time, very professional and attentive to all my concerns. He did an excellent job.

Scotty knew exactly what he was doing. I'd give him an A+ for professionalism. Also, Scotty pointed out a problem we've been experiencing with the TV. Since there is no problem with the other TV we have he checked and found that the one with no problem was a wired in cable box and the other is not. Comcast/Xfinity did a reset 3 times and still none of local channels work. The pictures crystalize and we lose sound. I plan on calling them again and this time I will tell them what the problem is.

Eric and Rodney had done successful tv installs for me earlier this Year. I bought the Sony sound bar and upgrade DVD to increase my enjoyment of movies and other programs. The installers seem very competent. Unfortunately I have found that I have had to go back to using like 4 remotes to fully control my programs with all my equipment. I had purchased a Harmony multi-device remote for my earlier install and now it is less functional than before and I regret getting it because I still need the other ones. So I guess I should go back into the store and talk to my consultants in the home theatre department. RV

Connected my sound bar Very professional easy to get along with

Stuart, the tech expert, worked here about 20 minutes to get our sound bar working well again. He was pleasant, personable, efficient and very knowledgeable - a great experience, just like one of our previous visits from the Geek squad personel.

The installation was great and the team worked fast. Very happy

The techs were very knowledgeable about my setup and had it working correctly very quickly.

Saul was very knowledgeable of the product he was installing. He was very friendly and professional. Saul would be the technician I would request for Geek Squad services.

Geek Squad's Rick Custer is one of very few who truly understands Sonos. Installation was flawless. He took the time to demonstrate use and adjustments. Can't recommend him highly enough.

Installation By Geek Squad Techs was Great. Very Helpful & Knowledgeable. I only want Certified Geek Squad Techs

My tech, Ryan was very competent, professional and knowledgeable. The Bose sound bar which was returned to me by Bose after being "repaired" still does NOT work. Ryan proved this by connecting a Sonos sound bar which DID work perfectly.

Has a wonderful sound. Hooks right up to the Tv. A must get when you make a Tv purchase

2 excellent gentlemen ironed out all of the connectivity issues for our new Sony TV and soundbar

I definitely highly recommend having professionals set up your surroundsound system, and adjusting all of the options as there are so many very happy!

Great sound and excellent installation by Geed Squad

The first time it wasn’t set up correctly, we didn’t have sound surround, however the Geek Squad sent someone else out and he fixed it in a couple of minutes. The sound is fantastic. The technician was professional and extremely knowledgeable and he was very pleasant. Thanks again as always Geek Squad!

The Best Buy Team was very professional and efficient. I actually had several pieces of equipment installed. The technicians talked to me about options and they asked what I wanted. After the installation was completed they explained how everything worked and gave me the opportunity to work the controls and to ask questions. They also made suggestions for easier operation, and pointed out the Best Buys sells the item, but there was no hard sell. I am so happy this service is available and I would highly recommend.

The agent installed, mounted, and setup a new Sony 55" Smart TV in our bedroom on the 2nd floor. He was polite, knowledgeable, patient, and open to any questions we had. His work was done neatly and efficiently. He went the extra mile by showing us how to install our older TV in the study on the first floor of the house. Would call again and be very pleased if he were to be assigned to us again.

The crew was prompt, prepared, knowledgeable, thorough, and attentive to detail and the needs of the customer. This was a follow up visit. I had not considered the value of mounting the soundbar to the tv when I first bought it. The previous crew, at my request, had made good recommendations to me. This crew was just a good as the first crew!

Geek Squad did a terrific job setting up the soundbar system. Explained operation of this unit, no problem since installation