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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 7,928 reviews
  • Rated 5 out of 5 stars

    Timely; courteous; knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me with an alignment issue for my TV mount; recommended a TV antenna that would work with the system; and advised on Sonos 2.0 controller upgrade. All good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our sound bar quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound bar was installed and the remote was explained to us. We had no idea how to install the soundboard ourselves even though they said was simple. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men that came out to deliver and setup our new TV and soundbar were wonderful. Aside from the excellent job in setting up the equipment they were VERY nice and considerate of my husband and myself and our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up was great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up our TV and connected it to our sound system and DVD player. They explained to us how the new remote worked and made sure we understood the operation before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set it up quickly and answered all of our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knew their stuff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got our system straightened out, and explained what they did, in addition to suggesting another wi-fi system that is new and Would improve our reception greatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DeSha did a fantastic job of connecting the sound bar system to our new tv and also moving and setting up our old tv and connecting the sound bar. I cannot say enough about the professionalism and knowledge of DeSha.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional helpful staff to help make sure all customers get what they paid for , I would highly recommed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and very thorough. They did a fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    B

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding team and very professional in the set up of the TV system in our Movie Room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks rock. Highly recommend. They even came back out when we weren't 100% satisfied with mounting height of tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service from the agent... took his time and offered to help clean up after himself

    I would recommend this to a friend
  • Cons mentioned:
    Soundbar

    Rated 2 out of 5 stars

    Soundbar set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the second time to take missions came out to address issues with the sound bar. It's still failed to function right after they left. Soundbar was also damaged during the visit and I had to purchase a splitter($70.00) to hard wire the sound bar into the television rather than use the Wi-Fi setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed TV, Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works perfect. Geek squad installed TV mount on wall and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SoundBar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound bar is great and I love that I could use my Totaltech to get it installed and help hooking to my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why do it yourself?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this service to wall mount 2 big screen TVs and also to install a new surround sound amplifier. The service has always been quick and accurate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installment was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered and setup the tv pairing ran sound testing with action movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows soundbars too!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs understood soundbar connections and the optimal settings for the various viewing modes. They were fast, but professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arrived timely, courteous, knowledgeable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setup a universal remote so that we didn't need 5 separate remotes. Cason was very professional and knew how to program the universal remote which has made our live easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took care of my issues immediately. Very knowledgeable.

    I would recommend this to a friend