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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 188 Showing 3,741-3,760 of 7,928 reviews
  • Rated 5 out of 5 stars

    Simplicity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not "tech" inclined. And using the Geek Squad for all of my installations is "heaven on earth". They do the work quickly and I'm able to use the device without any heart-burn or aggravation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up Geek Guys were so wonderful they took time to explain things to us and made sure we had complete understanding. They also were very informative of what the Gee Squad offered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Never Go It Alone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not a Techie, and unless you are, my advice is spend the money and get it done by people who do it for a living. My guys were one time, efficient and did it right, the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will use them again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad hooked up my TV and sound bar. Knowledgeable polite and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service -- they know what they are doing. +++++++++++++++++++++++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only were the Geek Squad team early and efficient, they were extremely helpful in explaining things in plain English. In short, they knew their stuff and were a pleasure to work with. Two thumbs up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great setup by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have some old and new components, some of which didn't work properly. This person corrected the wiring and showed me what to do to make things work. He was wonderful! Well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great install with quality products…well done on everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sound bar is great. The installers Husain and Krista were very helpful and made sure that we received the service that we expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar reinstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a couple issues with my system and the one they put in but they came out promptly and got us taken care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall moint and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad duo, Brandon and Alyssa, were early and knowledgeable. They answered all my questions while working quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job with my soundbar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team was excellent--very efficient, knowledgable, and helpful in explaining the features of the soundbar to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soundbar was mounted and added to the tv. Provided information on operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Connected Device to TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Agent was able to quickly set up the hearing aid device with the TV and show us how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plane53

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new sound bar. Much slimmer than my last sound bar. It’s too bad the sound on these larger tv’s isn’t better especially if you have hearing problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My person who came over was so competent and helpful. He made sure I understand all he set up and he was very accommodating. Excellent job and I would call again to set up any electronic or get computer help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar installation was on time, courteous, and well executed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic people. Knew all there is to know about setting up our new TV, and making fine tuning adjustments. I could not praise them high enough, Thanks to Estaban and Kevin. You're the greatest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook-up went fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my new 83" TV was installed the techs hooked up my existing soundbar quickly and with no trouble. All is working perfectly now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nicely done again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad crew did a fantastic job mounting my new tv and soundbar with hiding all of the cords as well.

    I would recommend this to a friend