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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 7,928 reviews
  • Rated 5 out of 5 stars

    Sound bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician spent a lot of time and tried everything possible to sync new sound bar with cable box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was being replaced and the techs handled all the reconnecting of existing devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was good..they mounted my tv and connected it to all my devices in my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install quick and great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super respectful! They took the time to get it right and even kept nice conversations while working. Very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean, efficient & uncomplicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to have the Geek Squad install my Flat Screen and Sound System. Took away all the complications of finding the right settings and making the project look good. Well worth the cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to my rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had technical issues with my sound bar The Geek squad came out and tweaked it and showed me how to adjust

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad, a top notch operation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents worked quickly and installed the product without a problem. They also took the time to explain the product to me since many products now come with limited instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my guy was awesome. He was in and out quickly but took the time to explain everything to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech people were terrific. Tv was mounted perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful! they did a great job & would definitely say they know what they are doing. Answered all my quesitons

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my new TV, Soundbar and wall mount. Kamryn was professional, instructive and and all around lovely young man. He is an asset to Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Clear voice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony 300 Sound Bar clear voice is my problem with understanding what is said . I still don’t think it is functioning correctly. I hope that it can be fixed, but it will need to have the tech to come back .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did an outstanding job connecting my home theater system. Also, he did a great job explaining what he just completed. I would recommend this to all my friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy to have everything sounding good again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Conner was awesome . He checked everything out thoroughly and got my speakers set up for my home theater. I had a problem and it’s good to go !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reconnecting Sonos and internet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and patient. The geek squad appointment makers were well represented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed My Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected the sound bar to the TV and set the rear speakers as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was very Prompt, knowledgeable, as well as helpful, she knew her stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is #1 they handled their bizzness set up all they needed and wallah it was all good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samuel is a pro. Very knowledgeable and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samuel was great. Job done well, explained the operation of the new equipment, cleaned up everything and was friendly. A great representative for your company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives hooked up my tv with internet and sound bar. Very helpful considering I’m disabled.

    I would recommend this to a friend